Graduate Team Leader
Rentokil
Graduate Team Leader
Rentokil
Global pest control and hygiene services
Rentokil Initial Group · Croydon, United Kingdom · Full-time · Posted 2026-10-28
Salary: GBP 31,154–32,000
Workplace: on_site
Department: Operations / Technical Services
Initial - Operations and Management Graduate Programme
Join Our Team and Make a Difference!
Are you a graduate looking for a hands-on, dynamic role where you can shape your career, be rewarded for your efforts, and make a real impact in a global company?
Join Initial Washroom Hygiene at the Croydon branch, and embark on an exciting journey towards a successful career in a FTSE100 company.
Why Join Initial Washroom Hygiene?
The Operations and Management Graduate Role
You will start your career with us as a Service Team Leader, where you will be responsible for managing a team of Customer Delivery Representatives, reporting directly to the Service Centre Manager. You will ensure the delivery of Key KPIs, including - Health and Safety, State of Service, Vehicle Maintenance, Productivity.
The position entails weekly planning of the routes to ensure maximum customer facing time and minimise driving time. Daily debriefing of direct reports to ensure they have completed the planned works and re-plan as necessary to maximise customer satisfaction.
The Principle Duties and Responsibilities of the Role Include:
Customer service
Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved
Assist various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved
Team work
Work alongside the Service Centre Manager, Service Manager and Other Service Team Leaders to deliver the required company objectives for the branch
Decision making
Manage performance to ensure the CDR is working their contracted hours, fulfilling their daily calls and holding to account any performance issues
Contribute to route solutions for new customer service requirements
Able to identify sub-standard customer service, route deficiencies or CDR performance to line management.
Communications
Provide support to service centre management team providing customer service data from the CDR
Support and communicates business requirements to the CDR, ensuring all CDRs are clear on objectives and tasks
Organising
Plan time to ensure that the service operation runs efficiently to support customer expectations
Ensures that all CDRs operate in an efficient and effective manner
Able to support and coordinate CDR resources whilst developing and managing CDRs based at the Service Centre to ensure that the required Company standards are achieved.
Pro-actively review CDR and vehicle requirements to ensure effective and efficient use of resources.
Health & Safety / Environmental Policies
Adhere to Company Health and Safety and environmental policies and obligations.
In addition to your role as a Service Team Leader you will be included in Graduate Development Days, working alongside other graduates on project work and gaining exposure to other parts of the business. You will also be able to take part in the Aspiring Development Program
After the first 12 - 24 months:
Now that you’ve gained a broad understanding of the operational side of the business, you will decide which position you would like to potentially move into next.
You may have the chance to move into:
24+ Months:
After two years, you will be ready to take on more senior positions such as Sales Team Leader, Key Account Manager, Branch Manager, Central Technical, or roles in Area Central Support.
With structured career progression, we ensure you are fully prepared to take your next career steps within the company.
Be Yourself in Your Application!
At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control and hygiene provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Our Social Links
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
Apply at Rentokil Initial Group
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Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.
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