Amazon
Global online marketplace and cloud services
Case Manager - Disability and Leave Services
Remote within India.
About the job
- Bachelor's degree in business, HR, or a related field, or High school or equivalent diploma
- 1+ years of customer service experience, or Bachelor's degree in business, HR, or a related field
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Speak, write, and read fluently in English
- Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
- Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
- Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
- Critically assess and adjust the case management plan to an employee’s changing needs
- Address and respond to sensitive situations
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event
- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
- Identify and solve problems that may arise, sometimes with limited information
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
- Communicate regular updates to employees and stakeholders both verbally and in writing
- Ensure compliance with standard work, federal/state regulations, and company policy
- Maintain system records to ensure accurate and timely information/documentation
- Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
- Other duties as assigned
- Experience identifying and resolving complex issues
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience with end-to-end ownership of major project deliverables
- Experience handling confidential information
- Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA
- Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
- Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
- Experience working multiple projects or cases independently in environment with changing priorities
About the company
Amazon operates a global e-commerce platform with a large online marketplace that connects consumers to both direct sales and third-party sellers across many product categories. It earns money from product sales and marketplace fees, Amazon Prime subscriptions, and AWS cloud services, plus a large Amazon Associates affiliate network. The platform combines fast shipping, streaming, cloud computing, and digital services to reach customers across numerous countries. Its goal is to be the world’s most customer-centric company by offering convenient access to a wide range of products and services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Seattle, Washington
Founded
1994
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Simplify's Take
What believers are saying
- Amazon plans $3 billion for India quick commerce through 2030, led by Amazon Now.
- Q2 2026 revenue reached $200.6 billion, and operating income jumped 43% to $27.5 billion.
- Amazon is expanding AI supply-chain tools and logistics robotics, lowering seller friction and costs.
What critics are saying
- FTC and 22 states sued Amazon on August 31, 2026 over secret ad surcharges.
- FTC's Prime case stays pending after the 2025 settlement, with residual payouts in 2026.
- January 2026 layoffs cut 16,000 roles, exposing deeper restructuring and execution strain.
What makes Amazon unique
- AWS hit 37% growth in Q2 2026, reaching a $169 billion annualized run rate.
- Amazon controls Prime, fulfillment, ads, and retail media across one integrated commerce stack.
- Amazon Leo has about 400 satellites and directly challenges SpaceX in broadband.
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Benefits
Flexible Work Hours
Company Equity
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↑ 2%Bank of America strategist Michael Hartnett, who coined "Magnificent 7" in May 2023, warns the tech giants' defining strength has become a weakness. The group—Apple, Amazon, Alphabet, Meta, Microsoft, Nvidia, and Tesla—initially attracted investors seeking alternatives to government bonds during fiscal excess. However, massive AI spending has transformed their financial profile. Global AI investment is expected to exceed $1 trillion in 2026, with hyperscalers now spending similar amounts annually. The companies have become cash-flow negative by $200 billion and increasingly reliant on corporate credit markets. With 10-year Treasury yields near two-decade highs and 30-year yields exceeding 5.5%, rising borrowing costs directly threaten the AI spending that drives their growth. Hartnett notes they've become "subservient to the bond market"—the very asset class they once served as a hedge against.
Amazon has paused operations with cargo carrier 21 Air following a fatal crash at Miami International Airport on 6 September that killed five people. The company said it reviewed circumstances surrounding the accident before suspending the partnership, and other carriers will fill capacity gaps during the National Transportation Safety Board investigation. This marks the second fatal crash involving an Amazon-contracted cargo aircraft in seven years. An Atlas Air Boeing 767 operating for Amazon crashed in Texas in 2019, killing three crew members. Amazon made $27.5 billion of operating income in the second quarter of 2026 on revenue of $200.6 billion. The company remains the most widely held stock among hedge funds tracked by Insider Monkey, with 369 funds holding stakes worth $97.10 billion combined.
Amazon fell roughly 3% last week amid broader tech sector pressure from rising Treasury yields and questions about AI infrastructure spending returns. The company closed near $250, about 13% below its 52-week high. Amazon reportedly plans to invest $3 billion in India's quick-commerce market by 2030, though the company hasn't confirmed the figure. It also committed over $100 million to a robotics manufacturing hub in Indiana, adding 300 jobs by 2028. Second-quarter results showed revenue rising 20% to $200.6 billion, with operating income jumping 43% to $27.5 billion. AWS grew 36.7%, its fastest pace in 18 quarters. For third quarter, Amazon expects net sales of $197 billion to $202 billion and operating income of $22.5 billion to $26.5 billion. CEO Andy Jassy said the company will still lack sufficient capacity to meet all demand in 2026 despite planned capital expenditure of $220 billion.
Amazon shares dipped to $248.515 on 25 September after Anthropic announced a seven-year, $11.6 billion cloud infrastructure commitment to Akamai. The deal covers CPU workloads and includes a warrant potentially giving Anthropic a 5% stake in Akamai, with an additional $9 billion in possible future business. The arrangement does not indicate Anthropic is moving existing workloads away from Amazon Web Services. Amazon reported $53.4 billion in non-operating pre-tax other income in the second quarter, primarily from its Anthropic investments. Whilst Amazon benefits from Anthropic's rising valuation through its investment stake, the cloud infrastructure contract highlights that backing an AI company does not guarantee capturing its entire computing budget.
Amazon is expanding its satellite internet business, Amazon Leo, adding six more launches with Arianespace to bring total commitments to 24. The company already has about 400 satellites in orbit and plans to start providing internet connectivity this year. This puts Amazon in direct competition with SpaceX's satellite internet business, which generated $4.3 billion in revenue in the second quarter, up 66% year over year. The segment posted $1.7 billion in operating income, making it SpaceX's most profitable unit. SpaceX estimates a $1.6 trillion addressable market for satellite internet connectivity. Amazon's profitability and cash flow could allow it to sustain losses whilst building out its constellation, leveraging other business units to fund expansion.