Dallas Behavioral Healthcare Hospital

Psychiatric hospital in DeSoto, Texas

Patient Access Intake Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeDeSoto, TX, USANo salary listedIn-person

About the Job

Requirements

A high school diploma is required.
At least two years of customer service experience, or an equivalent combination of education and experience, is required.
Current CPR certification from an approved AHA or ARC provider is required upon hire and must be maintained; approved CPR certification must be provided before hire.
Successful completion of Management of Assaultive Behavior training, including restraint and seclusion policies, is required before assuming patient-care responsibilities.
The role requires effective oral and written communication, including legible handwriting, understanding written instructions, writing reports and appeals, and communicating by telephone.
The role requires effective interaction with people of diverse roles, backgrounds, cultures, and socioeconomic classes, including people in crisis or resistant to the organization.
The role requires sound judgment when answering questions and releasing information, including analyzing the consequences of decisions and recommendations.
The role requires self-control in potentially volatile situations involving verbal or physical confrontation, flexibility, and the ability to handle differing opinions without becoming easily frustrated.
The role requires careful handling of confidential information.
Basic data-entry skills are required; basic computer skills are preferred.
Problem-solving, organization, time management, prioritization, and crisis-intervention skills are required.
The role requires basic knowledge of treatment procedures and interventions used for acute psychosis and nonviolent crises, as well as medical and psychiatric emergency procedures.
Knowledge of patient rights and laws pertaining to mental health is required.
The role requires working and concentrating amid noise, conversations, foot traffic, and frequent interruptions while switching between tasks.
The role requires well-developed verbal and written English communication skills to exchange or provide information and build or maintain cooperative relationships.
With or without reasonable accommodation, the employee must be able to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, and grasp, and perceive object attributes by touch.
The employee must be able to communicate detailed or important spoken instructions accurately, sometimes quickly and loudly.
The employee must meet the specified hearing requirements, perceive detailed oral information, and discriminate among sounds.
The employee must perform repetitive wrist, hand, and finger motions; exert up to 100 pounds of force occasionally; and lift, carry, push, or pull objects, including 20 pounds frequently and 10–50 pounds occasionally.
The employee must communicate clearly; see well enough to read charts, treatment plans, and typed material; hear unit or department noises; and discern odors frequently.
The employee must meet the physical demands of sitting for long periods and walking the facility grounds and units.

Responsibilities

Conduct in-person and telephone conversations with people seeking mental health care or information about mental health-related services, and share information about the hospital's programs and services to help them identify appropriate care.
Document and process Care Center calls according to Care Center policies.
Obtain administrative approval for all admissions.
Complete admission data-entry paperwork according to hospital policy and complete admissions paperwork when applicable.
Make follow-up calls to people who do not attend appointments.
Obtain precertification according to insurance requirements and send verification-of-benefits emails.
Notify Administration of problems or significant events.
Identify safety problems and take corrective action.
Answer alarms and investigate disturbances.
Answer telephone calls, take messages, answer questions, and provide information during non-business hours or when the switchboard is closed.
Write reports about irregularities, property damage, theft, unauthorized persons, or unusual occurrences.
Respond to and document telephone and face-to-face inquiries from people seeking mental health care or related information.
Collaborate with interdisciplinary professionals to determine and provide appropriate patient care.
Provide social support to patients by creating and encouraging participation in support groups, social activities, and other therapeutic measures.
Maintain accurate records of patient treatments, immunizations, laboratory results, medication reactions, charts, activities, and progress according to medical-record standards and hospital policies and procedures.
Help clients understand emotional disturbances and accept the need for treatment.
Comply with applicable laws, rules, regulations, protocols, and procedures.
Use professional judgment to select and apply appropriate interventions for patients in crisis.
Help maintain a safe and secure environment for staff and patients.
Perform administrative tasks, including filing, answering phones, and entering progress notes into computer systems.
Maintain patient confidentiality.
Stay informed about the organization's programs and services.
Participate in activities that support professional growth and development.
Uphold the organization's ethics and customer-service standards.

Desired Qualifications

Experience in a behavioral healthcare setting, phone triage, telehealth, or case management is preferred.
BLS certification and Handle with Care certification are a plus.
Basic computer skills are preferred.

Patient Access Intake Representative (6AM-6PM) rotating shift

Dallas Behavioral Healthcare Hospital · Desoto, United States · Full-time · Posted 2026-09-02

Workplace: on_site

Department: Care Center

Description

The Patient Access Representative , will have in-person and phone conversations with people seeking mental health care or information about mental health-related services. You will learn about DBHH program sand services and share this information with others to help them determine the best health care solution for their situation.

Care Center calls must be documented and processed in accordance with Care Center policies
Administrative approval obtained for all admissions
Admission data entry paperwork is completed in accordance with hospital policy
Follow up calls are made to those failing to show up for appointments
Pre-certification is obtained in accordance with insurance requirements, and verification of benefits email is sent
Ensures Administration is notified of problems or significant events
Ensures safety problems are identified and corrective actions taken
Answer alarms and investigate disturbances.
Answer telephone calls to take messages, answer questions, and provide information during non- business hours or when switchboard is closed.
Writes reports on an irregularities, property damage, theft, presence of unauthorized persons, or unusual occurrences.
Responds to and documents telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services.
Complete admissions paperwork (if applicable)
Collaborate with interdisciplinary professionals to determine and provide the best possible care for patients.
Provides social support for patients by creating and encouraging patients to take advantage of opportunities such as support groups, social activities and other therapeutic measures.
Maintains accurate records and documentation of patient treatments, immunizations, laboratory results, notes reactions to psychotropic drugs and other medications, written charts, patient activities and progress according to standard medical record keeping and hospital policy and procedures.
Assists the client in understanding the nature of emotional disturbances and accepting the need for treatment.
Complies with laws, rules, regulations, protocols, and procedures.
Uses professional judgment to ascertain and to apply appropriate intervention techniques with patients in crisis
Assists in maintaining a safe and secure environment for staff and patients.
Performs administrative tasks such as filing, answering phones and computer entry of progress notes.
Maintains patient confidentiality.
Stays abreast of organization's programs and services.
Participates in activities which enhance professional growth and development.
Upholds the Organization's ethics and customer service standards.

Requirements

Education – High School Diploma required.
Experience – Minimum of 2 years customer service or combination of education and experience required. Experience in behavioral healthcare setting, phone triage, tele-health or case management, clinical preferred.
Required Licenses - Current CPR upon hire. BLS and Handle with Care certifications a plus.
Additional Requirements - Must provide proof of approved (AHA/ARC) current CPR maintain approved CPR certification prior to hire as well as successful completion of Management of Assaultive Behavior training including restraint and seclusion policies prior to assuming patient care responsibility. Must maintain current CPR and Handle with Care. Violators will be suspended up to termination if not compliant within 1 week of expiration.
Knowledge Skills and Abilities
Ability to communicate effectively both orally and in writing i.e. legible handwriting and ability to read and understand written instructions to include writing techniques for reports and appeals and verbal presentations for telephone interactions.
Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organization.
Ability to exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
Ability to exercise self-control in potentially volatile situations such as being verbally or physically confronted in a threatening or aggressive manner; must be flexible and not easily frustrated in dealing with differences of opinions.
Ability to handle confidential information with great sensitivity.
Basic data entry skills required, and preference for basic computer skills.
Problem-solving; organizational and time management; crisis intervention skills.
Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice, medical and psychiatric emergency procedures.
Knowledgeable of patient rights and laws pertaining to mental health.
Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another.
Skills in problem solving, prioritizing, organizational and time management
Well-developed verbal and written communication skills in English. Skill to communicate effectively in order to exchange and/or provide information, build and/or maintain cooperative relationships.
Physical Requirements/Environmental Conditions - With or without reasonable accommodations must be able to:
Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.
Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects. Have the ability to lift and carry 20 pounds frequently, 10-50 pounds occasionally.
Have the ability to communicate clearly and see well enough to read charts, treatment plans and typewritten material, hear well enough to detect noises on the unit/department and have the ability to discern odors frequently
Must be able to meet the physical demands of the position to include both sitting for long periods of time and walking the grounds and units of the facility

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital.

If you are among the most competitive and qualified candidates for the job, you will be contacted directly by one of our hiring managers. Due to the high volume of applications we receive, we are unable to respond to individual inquiries regarding your application status. Good Luck & we hope to meet you soon!

Dallas Behavioral Healthcare Hospital is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Benefits

Full-time employees are eligible for medical, dental, vision, company paid disability, 401(k) and a generous amount of paid time off.

Apply

Apply at Dallas Behavioral Healthcare Hospital

About the Company

Dallas Behavioral Healthcare Hospital

Psychiatric hospital in DeSoto, Texas

Dallas Behavioral is a private psychiatric hospital in DeSoto, Texas, treating children, adolescents and adults in the Dallas area. It provides inpatient care for acute mental health needs and structured outpatient treatment for people who need support while living at home. Programs address conditions such as depression, anxiety and bipolar disorder, as well as mental illness combined with substance use. Psychiatrist-led teams assess each patient and use talk therapies to build a treatment plan around the person's clinical needs. The hospital also coordinates discharge plans and follow-up appointments with patients, families and community providers.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Dallas Behavioral Healthcare Hospital

See more jobs