Full-Time

IT Technician

Confirmed live in the last 24 hours

PLACE

PLACE

201-500 employees

All-in-one real estate technology platform

Real Estate

Entry

Bellingham, WA, USA

Required Skills
Communications
Management
Hubspot
Customer Service
Requirements
  • Proven experience as a helpdesk technician or in a similar customer support role within an IT environment.
  • Strong understanding of computer systems (Windows and Mac), mobile devices, and other tech products.
  • Familiarity with Google Workspace, including Gmail, Drive, Docs, Sheets, and Meet.
  • Knowledge of basic firewall and network operations, including troubleshooting connectivity issues.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills, with the ability to effectively communicate technical information to non-technical users.
  • Strong organizational and time-management skills, with the capacity to prioritize tasks and manage multiple issues simultaneously.
  • A team player with a customer-oriented approach.
Responsibilities
  • Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
  • Resolve user-reported issues using available tools and adhere to procedures and policies for handling support cases.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Troubleshoot technical issues to resolution and/or escalate to colleague, supplier, or partner organizations as required.
  • Log all service requests in the Service Desk Ticketing System.
  • Manage user setup and deployment for hardware/software for Windows and Mac computers.
  • Administer and troubleshoot Google Workspace to ensure seamless access and operation for all users.
  • Conduct basic firewall and network operations management, including monitoring network performance and configuring network devices.
  • Create and maintain comprehensive documentation for all user queries, issues, and technical procedures.
  • Administration of Okta for secure identity management.
  • Manage HubSpot settings and configurations to support sales and marketing activities.

PLACE is a pioneer in the real estate technology sector, providing an all-encompassing platform that simplifies the property buying and selling process. By integrating services such as mortgage brokering, title and escrow, insurance, and home improvement referrals, employees at this company benefit from a streamlined and innovative work environment. This integration allows agents to focus on high-value advisory roles, fostering professional growth and superior service delivery in the real estate market.

Company Stage

Series A

Total Funding

$100M

Headquarters

Bellingham, Washington

Founded

2020

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-16%

2 year growth

73%