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Thomson Reuters

Legal, financial data, and media services

Tax/Accounting Support or Payroll Support

Full-TimeUpdated on 10/23/2026Deadline 12/1/26
No salary listed
Mid
Bachelor's
Porto Alegre, RS, Brazil
HybridHybrid work; applicants must reside in the Greater Porto Alegre region.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Must reside in the Greater Porto Alegre region.
  • Have completed or be pursuing a degree in Accounting, Human Resources, Administration, or a related field.
  • Have experience in customer service or administrative routines.
  • Be comfortable working with targets and delivering results.
Responsibilities
  • Provide telephone support for the Domínio System modules related to tax bookkeeping, accounting, and payroll.
  • Ensure information provided to customers is clear and accurate.
  • Provide efficient support and resolve problems.
  • Understand the customer journey and the appropriate paths for each customer need.
  • Coordinate requests for product changes and corrections.
  • Practice and promote the organization's values and behaviors.
  • Stay current with developments in the solutions offered to customers and with applicable legislation in the relevant area.
Desired Qualifications
  • Have previous experience in tax/accounting or payroll.
  • Have knowledge of the Domínio System.

About the company

Thomson Reuters provides intelligent information and professional services for law, tax, finance, and media. It serves law firms, corporations, government agencies, and financial institutions with platforms like legal research (Westlaw), tax software (UltraTax CS), financial market data, and news services. These products are accessed through subscription-based platforms, ensuring ongoing updates and a steady revenue stream. The company also monetizes through advertising on media platforms and data analytics sales. It distinguishes itself by offering a broad, integrated suite of industry-specific tools combined with AI, cognitive computing, and machine learning to improve accuracy, efficiency, and predictive analytics in research and data insights. Its goal is to be a trusted partner that helps professionals make informed decisions by delivering reliable information and decision-ready tools while pursuing responsible, values-driven initiatives.

Company Size

10,001+

Company Stage

IPO

Headquarters

Toronto, Canada

Founded

1851

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Simplify's Take

What believers are saying

  • August 5, 2026 revenue rose 9%; Big 3 organic revenue grew 10%.
  • September 15, 2026 Suralink partnership expands CoCounsel into audit collaboration and execution.
  • September 29, 2026 appeals victory over Ross strengthens copyright leverage against AI competitors.

What critics are saying

  • July 13, 2026 engineering cuts show AI efficiency is eliminating roles inside operations.
  • Ross litigation remains an existential template; rivals face ruinous costs after Westlaw defeat.
  • LexisNexis, Wolters Kluwer, and niche AI startups attack legal and tax workflows daily.

What makes Thomson Reuters unique

  • Westlaw and Practical Law anchor Thomson Reuters’ defensible legal content moat.
  • August 24, 2026 launched Thomson, proprietary LLM trained on Reuters and Westlaw.
  • October 1, 2026 KKR print JV sharpens focus on fiduciary-grade AI workflows.

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Benefits

  • Hybrid Work Options
  • Flexible Work Hours
  • Unlimited Paid Time Off
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Sabbatical Leave
  • 401(k) Company Match
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance

Company News

PR Newswire
Oct 22nd, 2026
Thomson Reuters launches agentic CoCounsel AI that completes tax and audit work

Thomson Reuters has launched the next generation of CoCounsel Tax, Audit & Accounting, an agentic AI platform that takes tax, audit and accounting work from source documents to finished output in one workflow. The platform is available now to customers in the United States. It plans the work, applies the relevant authority and runs calculations such as depreciation and required minimum distributions. It also builds Excel workbooks, and drafts memos in Word and PDF. The platform draws on Checkpoint, a research engine holding more than 12 million documents. It integrates with UltraTax, Engagement Manager and Guided Assurance, and supports MCP connectivity. "We built one that knows why the math is right," said Joel Hron, chief technology officer of Thomson Reuters.

MarTech360
Oct 19th, 2026
Thomson Reuters promots Kristi Kelly to Senior Director, Strategic Pricing & Revenue Management.

Thomson Reuters promots Kristi Kelly to Senior Director, Strategic Pricing & Revenue Management. Thomson Reuters has promoted Kristi Kelly to Senior Director, Strategic Pricing & Revenue Management, recognizing her professional growth and expanding responsibilities within the company. Kelly shared the announcement on website, expressing appreciation for her leadership team, colleagues, and professional partners. She also reflected on a year of learning and development and her enthusiasm for the next stage of her career. In her new role, Kelly will focus on strategic pricing and revenue management, functions that help businesses determine how products and services are priced, assess market dynamics, and support sustainable revenue performance. These responsibilities are particularly relevant for information services and technology businesses, where pricing models must account for customer needs, competitive pressures, product value, and changing market conditions. Thomson Reuters provides information and technology solutions for professionals across legal, tax, accounting, compliance, and news sectors. As these industries evolve through digital transformation and AI adoption, pricing and revenue strategies remain important considerations for aligning product offerings with customer value. Kelly's promotion highlights the role of specialized commercial leadership in technology-enabled businesses. Strategic pricing increasingly requires collaboration across product, finance, sales, and customer-facing teams to balance market competitiveness with business objectives. Her announcement also underscores the importance of continuous learning, teamwork, and internal career development as professionals take on broader leadership responsibilities.

MarketScreener
Oct 14th, 2026
Thomson Reuters launches next generation of CoCounsel Legal globally.

Thomson Reuters launches next generation of CoCounsel Legal globally. Published on 10/14/2026 at 07:36 am EDT S&P Capital IQ Thomson Reuters launched the next generation of CoCounsel Legal globally, adding cross-border legal research from more than 100 countries and territories in a single workflow. Thomson Reuters is solving that with the new Multinational Profile, a capability that brings legal content from more than 100 countries and territories into a single CoCounsel Legal workflow. It helps legal teams research cross-border legal and compliance questions without leaving the platform they already trust. The new capability is available in the next generation of CoCounsel Legal, and the upgraded platform will be available to customers in more than 90 countries and territories throughout 2026. Customers in countries including Australia, Canada and the United Kingdom will soon have access to the fully agentic platform built around how legal work happens, grounded in the trusted authority of Westlaw and Practical Law. Until now, researching a cross-border legal question meant leaving CoCounsel Legal to find, evaluate, and reconcile information from multiple sources across jurisdictions, with no guarantee any of them met a professional standard. The new Multinational Profile changes that. It brings cross-border legal research into a single CoCounsel Legal workflow. Legal teams can research legal requirements across countries, compare key differences, identify issues that may require local advice, and trace every finding to its underlying source, all without switching tools or rebuilding context from scratch. The Multinational Profile draws on Thomson Reuters globally trusted legal content and vetted official legal and regulatory sources, delivering responses that legal professionals can examine, verify, and act on. Legal teams gain a better-informed foundation for cross-border analysis while retaining full visibility into the sources behind answers and the ability to identify where deeper review or local counsel is required. Legal professionals globally will soon have access to the next generation of CoCounsel Legal, with key capabilities including: Combines advanced AI with trusted Westlaw and Practical Law content to produce comprehensive legal research reports that surface key authorities, relevant precedents, and actionable insights. Create matter-specific workspaces that bring together firm documents, legal department materials, precedents, and institutional knowledge. Context is preserved across tasks and matters to support more informed analysis. Enables attorneys to bulk review documents and ask questions simultaneously. Results are delivered in a dynamic, filterable table with supporting references linked to source materials for validation. CoCounsel Legal connects with document management systems and productivity tools, helping professionals access relevant information where work already takes place. Available integrations vary by country. Not every capability is available in every geography, and availability will continue to expand. The next generation of CoCounsel Legal is available now in the United Kingdom, with general availability expected globally in countries including Australia, Brazil, Canada, Singapore, and the United Arab Emirates by the end of October 2026. The Multinational Profile will become available to customers in the U.S., Europe, UK, Canada and Australia throughout October. (C) S&P Capital IQ - 2026

PR Newswire
Oct 14th, 2026
Thomson Reuters launches CoCounsel Legal cross-border research covering 100+ countries

Thomson Reuters has launched the next generation of its CoCounsel Legal platform globally, adding a Multinational Profile that brings legal content from more than 100 countries and territories into a single workflow. The feature lets legal teams research cross-border questions, compare key differences, flag issues that may need local advice, and trace each finding to its source. It draws on the company's legal content and vetted official sources. The upgraded platform is available now in the UK. It is expected in countries including Australia, Brazil, Canada, Singapore, and the United Arab Emirates by the end of October 2026, and will reach customers in more than 90 countries and territories during 2026. The Multinational Profile will roll out in the US, Europe, UK, Canada, and Australia throughout October.

TechDay
Oct 13th, 2026
AI council launches finance certification in Singapore.

AI council launches finance certification in Singapore. Tue, 13th Oct 2026 (Today) The AI Assurance Council has opened examinations in Singapore for its Certified AI in Finance & Accounting credential. The launch reflects survey data on rising AI use in the profession and limited formal training. The certification is designed to test whether finance and accounting professionals know when to rely on AI output, when to verify it, and when to escalate concerns. Candidates will sit a remotely proctored two-hour exam based on applied scenarios rather than knowledge of individual tools. Two levels are available. Fundamentals is aimed at finance and accounting professionals who use AI in analysis, close, and reporting. Professional is aimed at senior finance leaders responsible for decisions about how AI is used in their functions. Each credential is valid for two years and appears on a public register that employers can check. Fees are USD $695 for Fundamentals and USD $895 for Professional, and a video course is included for candidates. Training gap The launch follows a series of surveys suggesting AI adoption in finance is outpacing workforce preparation. Research by Chartered Accountants Worldwide and Ipsos, published by the Institute of Singapore Chartered Accountants, found that 89% of Singapore accounting professionals expect AI to significantly change how they do their jobs within five years. The same survey found that 34% said the value accountants provide could be replaced by automated systems. Only 45% of respondents said they had taken part in AI training through their employer, while 51% cited a lack of skills and training as the biggest barrier to AI adoption in the profession. Another recent marker came from Gartner, which said low AI literacy is now "the most significant barrier" finance leaders must address. The concern comes as AI is increasingly used in work that can feed into forecasts, reconciliations, and disclosures reviewed by auditors, audit committees, and regulators. Workiva's 2026 survey of 2,272 finance, risk, and sustainability professionals pointed to a similar tension. It found that 84% of executives said they were at least somewhat confident in AI output without human review, yet 26% said internal audits had caught AI errors that reached boards or external audiences. Regulatory backdrop The certification launch also comes against Singapore's regulatory backdrop. Proposed guidelines from the Monetary Authority of Singapore on AI risk management would require financial institutions to ensure that their internal expertise matches the AI systems they use. That focus on oversight has become more prominent as finance teams use AI in work that may ultimately support external reporting or internal control processes. The issue is less about whether AI is present in finance functions than about who is accountable when its output is wrong. The AI Assurance Council was founded by Danny Heng and Durga Rajesh R, the organisation's Director of Assurance and Technology. According to the organisation, Heng previously worked in finance software sales across Asia Pacific at BlackLine, Thomson Reuters, and Epiq. In the announcement, Heng linked the new certification to changes he had seen in finance teams as automation spread. "I've seen both sides of automation in finance. Processes got faster and more accurate, and some of the people who used to do that work were no longer needed," said Danny Heng, Executive Director, AI Assurance Council. "AI is doing the same thing again, faster and to far more roles. The professionals who stay valuable will be the ones who can look at what AI produces and tell when it's wrong. Right now they have no way to prove that. This certification gives them one." According to the council, Rajesh came to the issue from an engineering background after building AI agents, retrieval systems, and blockchain infrastructure for regulated financial firms operating under Singapore's technology risk rules. It said that experience shaped its focus on evidence, verification, and documented judgment rather than tool familiarity alone. The council describes itself as an independent certification body focused on the use of AI in professional work, starting with finance and accounting. It aims to address the absence of a shared standard for deciding when AI-generated work can be relied on, when it should be checked more closely, and when it should be escalated. Alongside the paid exams, the organisation has also opened a free AI Readiness Check for public use. The short assessment is intended to give finance professionals an initial view of their preparedness to work with AI in their roles.