Technical Support Engineer

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

MODP&MONM LDM Taiwan

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Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience

The work model for the role is: hybrid

This role is contributing to the Motion Business Area in Taiwan. Main stakeholders are sales team and customer.

You will be mainly accountable for:

• Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
• Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
• Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
• Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Qualifications for the role (Mandatory)

• You are immersed in / engaged in / absorbed in / highly skilled in/ you enjoy working with HMI/PLC and the Automation market
• Ability to demonstrate your experience in / Have established skills / advanced skills / You have 8 years of experience in servo motorsPossess an enhanced knowledge of / You are qualified in / Highly adept in Drive products
• You are passionate about / you are captivated by / you are innovative around PLC programming
• Degree in / Have a demonstrated track record in / Extensive knowledge of / Proven experience of servo motor in Automation
• You are at ease communicating in English

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.