Office Support Senior Analyst

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Job Profile

Required Experience and Skills

• Business-level Japanese proficiency: JLPT N2 or above (N1 preferred), with strong Speaking & Listening as well as Reading & Writing skills, including KANJI, sufficient for a professional business environment.
• Professional experience working in Japanese, including business conversations, participation in meetings, and preparation of business documents such as reports, meeting minutes, and emails.
• Professional experience at the Senior Analyst to Manager level, with the ability to work independently, proactively identify issues and required actions, and drive tasks forward without waiting for detailed instructions.
• Ability to act as a Bridge/Liaison between Japan-based stakeholders and India-based technology teams. The role requires more than direct translation: the candidate must understand the context, objectives, priorities, and expected outcomes behind requests and communicate them in a way that enables the India team to understand and act appropriately.
• Ability to clarify ambiguous requirements and expectations by asking appropriate questions rather than making assumptions and proactively resolve communication or understanding gaps between Japan and India.
• Strong willingness and ability to learn technology, systems, and software development processes relevant to the role. Prior IT or technology experience is preferred but not mandatory.
• Strong ownership and execution skills, with the ability to clarify Action Items, Owners, and Due Dates, take necessary actions well in advance, proactively follow up with stakeholders, and drive actions through to closure.
• Ability to identify potential issues, delays, and communication gaps at an early stage, involve relevant stakeholders proactively, and escalate appropriately when necessary.
• Ability to understand differences between Japanese and Indian communication styles, decision-making processes, expectations regarding quality and timelines, and business practices, and flexibly adjust the approach while respecting the context and intent of both sides.
• Strong stakeholder management and coordination skills, with the ability to communicate effectively with Project Managers, Developers, Management, and other stakeholders across both Japan and India.

求める経験・スキル

• 日本語バイリンガルレベル：JLPT N2以上（N1歓迎）。Speaking & Listeningだけでなく、漢字を含むReading & Writingについても、ビジネスで使用できるレベルであること
• 日本語でのビジネス実務経験：日本語を使用したビジネス会話、会議への参加、およびレポート・議事録・メール等のビジネス文書作成経験を有すること
• Senior Analyst～Manager相当の業務経験を有し、関係者からの指示を待つだけではなく、自律的に課題や必要なアクションを特定し、業務を推進できること
• 日本とインドのシステム開発・オフショアリングにおけるBridge/Liaisonとしての役割を担い、日本側からの依頼を単に翻訳するのではなく、その背景・目的・優先順位・期待される成果を理解したうえで、インド側が適切に理解・行動できる形で伝達できること
• 日本側からの依頼・要件に不明点や曖昧さがある場合、自己判断で補完するのではなく、適切な質問を通じて要件や期待値を明確化し、日印双方の認識齟齬を解消できること
• システム開発・ITに関する知識習得に抵抗がなく、必要な技術・システム・開発プロセス等を主体的に学習できること。現時点でのシステム関連知識・経験は歓迎するが必須とはしない
• 高いOwnershipとExecution能力を持ち、Action Item、Owner、Due Dateを明確にしたうえで、期限を確実に守るために早期に必要なアクションを取り、関係者へのフォローアップを行い、完了まで推進できること
• 問題、遅延、認識齟齬等を早期に察知し、自ら関係者を巻き込んで解決を図るとともに、必要に応じて適切なタイミングでエスカレーションできること
• 日本とインドにおけるコミュニケーション、意思決定、品質・期限に対する考え方やビジネス慣行の違いを理解し、双方の背景・意図を尊重しながら柔軟にアプローチを調整できること
• 日本およびインド双方のProject Manager、Developer、Management等、異なる役割・レベルのStakeholderと円滑にコミュニケーションし、必要な調整・合意形成を行えること

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.