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Chenega

Defense, intelligence, and federal staffing services

Personnel Assistant 1

Administrative SupportPosted on Nov 3
Full-timeManama, BahrainNo salary listed

About the Job

Requirements

  • A high school diploma or GED is required.
  • At least 1 year of experience in a customer service environment is required.
  • The ability to pass a Navy background check before starting and maintain a Secret clearance is required.
  • An appropriate work visa must be obtained before starting.
  • Successful completion of background and drug screening is required.
  • Proficiency in oral and written communication to communicate effectively and explain complex actions concerning military members’ entitlements, allowances, and collections is required.
  • Working knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint, is required.
  • Working knowledge of grammar, spelling, capitalization, punctuation, and military terminology commonly used in office settings is required to prepare material correctly.
  • Working knowledge of standard office equipment, including computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems, is required to perform office automation support.
  • The ability to multitask in a high-stress, performance-based environment is required.
  • The ability to establish priorities and meet established deadlines is required.
  • The ability to travel locally up to 10% as required is necessary.

Responsibilities

  • Interact with customers using effective face-to-face customer service skills, including adaptability, friendliness, empathy, time management, communication, de-escalation, and composure in stressful situations.
  • Verbally acknowledge customers upon arrival.
  • Verify and issue Common Access Cards (CAC) and Uniformed Service Identification (USID) to eligible recipients through DEERS.
  • Serve as a Verifying Official on the DEERS/RAPIDS terminal and ensure input data is accurate and correct.
  • Assist customers with questions concerning identification card eligibility, application requirements, and DEERS.
  • Answer telephone inquiries.
  • Monitor customer wait times using sign-in sheets.
  • Return all failed or retrieved CACs to DMDC monthly.
  • Ensure all non-DEERS CAC updates are performed accurately and efficiently.
  • Provide customer services, including PIN resets and verifying and updating PKI certificates.
  • Provide ICA services as necessary to ensure the timely and accurate distribution and retrieval of identification cards, including updating customer information in DEERS.
  • Initiate CAC requests and distribute CACs and PINs in accordance with the RAPIDS User Guide.
  • Verify identification in accordance with Homeland Security Presidential Directive 12 (HSPD-12) and Federal Information Processing Standards FIPS 201-1.
  • Provide ID card services to personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Mission Partner Identity, Credential and Access Management program.
  • Immediately notify appropriate security personnel of unauthorized or unsafe acts, regardless of the person’s rank or position.
  • Verbally encourage customers to submit feedback and provide customers with QR codes, phone numbers, and other information needed to access the program’s customer feedback systems through Qualtrics.
  • Maintain RAPIDS equipment within the physical parameters and configurations established at installation.
  • Perform printer maintenance as stated in the Maintenance and Cleaning Procedures located in the Verifying Officials Information System (VIOS).
  • Perform printer and user maintenance on RAPIDS equipment.
  • Keep the RAPIDS VPN connected at all times to avoid costly repairs to high-value equipment.
  • Complete annual company and customer training requirements.
  • Assist with monthly metrics reporting.
  • Record labor hours daily.
  • Perform other duties as assigned.

Desired Qualifications

  • A Human Resources background in Military Personnel or DEERS/RAPIDS is preferred; similar Human Resources experience from the private sector or another federal agency is acceptable.

About the Company

Chenega

Defense, intelligence, and federal staffing services

Chenega is a government services contractor that supplies staffing and support services for defense, intelligence, and federal civilian customers, plus commercial clients. It operates across the United States, its territories, and several countries, tapping wide opportunities in government contracting. Its offerings center on staffing and mission support through various contracts, delivering qualified personnel and services to meet client needs. Unlike many industry players, Chenega is rooted in an Alaska Native village corporation, which shapes its ownership and community-focused approach while competing in a broad national market. The company’s goal is to help government and commercial customers execute their missions by providing reliable, professional personnel and services under contract.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Anchorage, AK
Founded
1974

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