Full-Time

Customer Success Manager

Posted on 6/11/2024

Blackboard

Blackboard

1,001-5,000 employees

Educational technology service for improved learning outcomes

Education

Senior, Expert

Remote in UK

Required Skills
Sales
Communications
Customer Service
Requirements
  • Fluency in written and spoken English
  • Bachelor’s degree or equivalent
  • 5 - 8 years of related experience in Client Experience, Customer Success, and/or Education Technology serving the higher education sector
  • Understanding of the application of instructional and administrative technologies to varied teaching and learning environments and in the context of higher education in the EMEA region
  • Strong customer-service orientation and ability to communicate with empathy, sensitivity, and professionalism
  • Excellent oral and written communication skills
  • Ability to work independently and proactively identify and respond to emerging challenges
  • Proven track record of successfully managing large/high value accounts and developing strong client relationships
  • Advanced problem-solving and critical thinking skills
  • Ability to manage competing priorities and perform under pressure
  • Highly organized, proactive, and impactful communicator
  • Ability to thrive in a fast-paced, collaborative environment
Responsibilities
  • Developing strong relationships with clients to ensure their success and business goals are achieved
  • Developing and implementing account engagement and execution plans
  • Executing prescriptive playbooks based on client needs
  • Responding to client questions on the full Anthology portfolio of products and services
  • Taking action on client sentiment information
  • Connecting clients to best practice resources and recommendations
  • Promoting client engagement in the Anthology Community and events
  • Assisting Regional Sales Managers with identifying customer goals and opportunities
  • Acting as the client’s liaison to all their needs within Anthology
  • Serving as an internal advocate for the client
  • Managing the client partnership proactively
  • Serving as project manager and executing tailored plans
  • Driving advocacy in the form of references and success stories
  • Projecting a favorable public image of the company
  • Conducting strategic partnership reviews
  • Building and maintaining relationships across the client's organization
  • Traveling up to 30% of the time for on-site client engagements and events

Blackboard Learn by Anthology, an educational technology service, enhances teaching and learning experiences with data-driven interactions that promote student and faculty engagement. This promotes better outcomes and supports learner success. A career at this company offers the opportunity to be at the forefront of educational transformation, contributing to a culture that values data-informed decisions and continuous improvement in educational practices. It's an ideal workplace for those passionate about directly impacting educational advancements and working in a dynamic, supportive environment.

Company Stage

IPO

Total Funding

$134M

Headquarters

Boca Raton, Florida

Founded

1997

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-5%

2 year growth

-28%