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All Accor

Global hotel management, franchising, loyalty program

Night Receptionist

Hotel Guest ServicesUpdated on Nov 11
Full-timeSuresnes, FranceNo salary listedIn-person

About the Job

Requirements

  • Experience in reception is required, ideally at night.
  • Comfort with figures and daily financial closing.
  • Proficiency with computer tools.
  • Fluent English is essential for serving international guests.

Responsibilities

  • Welcome late-arriving guests and manage early departures.
  • Respond to guest requests during the night.
  • Handle complaints calmly and methodically.
  • Manage last-minute reservations.
  • Perform the daily close in Opera Cloud.
  • Check and balance cash drawers and the day's payments.
  • Verify billing consistency and correct discrepancies.
  • Prepare and verify night reports.
  • Prepare documents for management.
  • Conduct security rounds according to the establishment's protocol.
  • Maintain the safety and quiet of guests and premises.
  • Control access to the establishment overnight.
  • Manage emergencies and alert the on-call contact when necessary.
  • Prepare the breakfast setup and next day's arrivals.
  • Pass instructions to the morning shift.
  • Update parking records and guest files.
  • Work rotating night shifts according to hotel needs and train for daytime positions.

Desired Qualifications

  • Training in hospitality and catering is appreciated.
  • Experience in night audit or financial closing is a plus.
  • Knowledge of Opera Cloud is a plus; training is provided.
  • A third language is an asset.
  • Knowledge of security protocols is appreciated.
  • Practice of additional languages is an asset.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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