Full-Time
Senior Software Engineer 2
Extend
201-500 employees
Offers retailer-integrated extended warranty services
Compensation Overview
$171k - $198k/yr
Remote in USA
Remote
 Software Engineering |
|---|
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- 8+ years of full-stack experience
- Proven track record building distributed, cloud-native applications, with hands-on serverless experience
- Demonstrated experience shipping AI/LLM features to production
- Strong instincts for API design and backwards compatibility — especially where events drive money movement or fulfillment
- A track record of owning large, ambiguous, cross-system initiatives end to end
- Proven ability to influence beyond your team — aligning groups, distilling complex ideas for leadership, and pushing back with data
- A pattern of mentoring across levels and driving team-wide improvements that outlast any single project
- Strong data modeling and context engineering skills that ensure application quality and sound agentic decisioning
- Fluency with advanced AI developer tooling, a track record of using it to ship more, and a habit of bringing teammates along
- Exceptional communication across product, business stakeholders, designers, support, and engineers
- Expert in TypeScript, Node.js, and React
- Tackle ambiguous, cross-system problems spanning all aspects of fulfillment and servicing
- Own large features end to end, from design through deployment, release, and monitoring
- Deliver scalable, event-driven, AI-native applications that elevate the customer experience
- Collaborate with platform teams to enhance overall system architecture
- Own the design, implementation, quality and safety of AI/agentic features in production systems
- Mentor other engineers across levels through code review, pairing, design collaboration and coaching
- Drive adoption of tooling and practices, including AI developer tooling, and codify the habits that make them effective
- Advocate for the proactive investments — refactors, observability, upgrades, technology adoption - that enable continuous improvement
- Communicate fluently across product, design, solutions, and ops to align outcomes with business goals
Extend offers product protection plans and warranty services through a tech-enabled platform that integrates with retailers, making it easy for consumers to buy and manage extended warranties at the point of sale. The product works by providing a seamless retailer integration so warranties can be offered, purchased, and managed within the retailer’s checkout flow and post-purchase experience. Extend differentiates itself by focusing on a transparent, customer-friendly experience and strong retailer partnerships, rather than only selling standalone warranties. Its goal is to simplify protection plans for shoppers and retailers alike, improving customer experience and building lasting relationships with retail partners.
Company Size
201-500
Company Stage
Series C
Total Funding
$316.4M
Headquarters
San Francisco, California
Founded
2019
Get referred to Extend
See people who can refer or advise you
Simplify's Take
What believers are saying
- March 18, 2026 Shopper Operations targets post-purchase margin leakage and fraud.
- More than 1,000 merchant partners give Extend distribution across ecommerce categories.
- BLUETTI, Beyond, and BigCommerce integrations show continued 2024-2026 customer wins.
What critics are saying
- Returns-policy software faces direct competition from Shopify, BigCommerce, and payments platforms.
- Extend's 2022 layoffs showed profitability pressure when enterprise clients lagged expectations.
- If merchant attach rates slip, Extend loses checkout placement and warranty economics fast.
What makes Extend unique
- Extend's 2022 obligor license lets it underwrite plans nationwide.
- Its API-first stack integrates with Shopify, BigCommerce, and merchant checkout flows.
- Shopper Operations unifies returns, exchanges, delivery, and claims into one system.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
Unlimited Paid Time Off
401(k) Retirement Plan
401(k) Company Match
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 0%Extend has introduced Shopper Operations, an AI-native commerce platform that manages post-purchase customer relationships including delivery, returns, exchanges and warranty claims. The platform uses real-time customer behaviour analysis to segment shoppers by value and risk, dynamically tailoring policies accordingly. New research from GlobalData and Extend found that restrictive returns policies put $377 billion in retail revenue at risk over the next decade, with nearly half of US consumers avoiding retailers without free returns. Extend data shows just 2% of customers in fashion drive up to 30% of returns costs, whilst the top 10% generate nearly half of net sales. Backed by SoftBank, PayPal and American Express at a valuation exceeding $1.5 billion, Extend partners with over 1,200 merchants. The platform drove more than $1 billion in revenue for partners in 2025.
Extend has raised $20 million in debt and equity, as reported exclusively by CEO Andrew Jamison to Axios. The company, which provides spend management software to banks, has also appointed a former PayPal executive as its CFO. This move highlights the demand for automation in finance teams' existing banking relationships.
Virtual card and spend management platform Extend says it has launched a referral agreement with Visa. With Extend’s solution, the company said in a Wednesday (March 26) news release, firms defined by Visa as emerging middle-market companies can use virtual cards to manage spending, fight fraud and close their books more quickly. The release noted that many of these companies are seeking more control over their business-to-business (B2B) payments, which is why some projections show virtual card spending reaching $14 trillion worldwide by 2028, up from $3.1 trillion in 2023
LAS VEGAS, June 6, 2024 /PRNewswire/ -- Following the success of its Trade-in program, BLUETTI, a leader in sustainable energy storage solutions, has introduced extended warranty and flexible renting services in the United States. This strategic initiative, in collaboration with Extend and Fragile, once again highlights BLUETTI's commitment to enhancing customer satisfaction and making renewable energy solutions more accessible to American households and businesses."At BLUETTI, we understand that our customers are looking for reliable, long-term solutions that fit their lifestyles," said James Ray, spokesperson for BLUETTI. "By offering extended warranty and flexible renting options, we're providing the peace of mind and financial flexibility our customers need to embrace sustainable living."Extended Warranty ServiceBLUETTI has partnered with Extend, a leading provider of product and shipping protection, to allow customers to extend their warranty beyond the standard period for select models and their combos, including the AC180, AC70, AC60, AC240, and AC200L. Customers can extend their warranty by 1, 2, or 3 years for a nominal fee, ensuring long-term reliability and added reassurance. The extended warranty is powered by Extend's digitally-native protection solutions with 24/7 support, allowing customers to make hassle-free online claims for repairs or replacements anytime, anywhere.Flexible Renting ServiceBLUETTI has also introduced BLUETTI Flex, a flexible renting service in partnership with Fragile, a software company specializing in financing and subscription services. This service allows customers to access BLUETTI's advanced energy storage solutions without a significant upfront investment
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