PENN Entertainment

Operates casinos, racetracks, and online betting

Compliance Specialist

Regulatory Compliance & EthicsUpdated on Nov 12

Full-timeBossier City, LA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent and at least one year of experience in compliance or governmental affairs are required; casino experience is also required.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, is required.
The ability to maintain confidentiality and professionalism is required.
The ability to write reports, business correspondence, and procedure manuals is required.
The ability to review documents for regulatory requirements is required.
The ability to perform arithmetic using whole numbers, fractions, and decimals, calculate rates, ratios, and percentages, and interpret bar graphs is required.
The ability to present information and respond to questions from managers, clients, customers, and the general public is required.
The ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully is required.
The ability to work collaboratively and communicate effectively with team members at all organizational levels is required.

Responsibilities

Assist with training, implementation, and enforcement of the property’s SARC/Title 31 and Responsible Gaming compliance programs.
Coordinate regulatory activities to support all departments and managers.
Process renewal submissions for the Louisiana Gaming Control Board.
Maintain organized and detailed records and files documenting transactions.
Assist in compiling reports for the Louisiana Gaming Control Board and submitting necessary paperwork on behalf of the manager as needed.
Track and maintain Louisiana Gaming Control Board approval documentation for property matters.
Research tasks ranging from daily projects and questions to large-scale implementation procedures and report findings to the manager.
Assist with audits of the Self-Exclusion program as necessary.
Maintain compliance logs and ensure they are updated.
Provide customer service in accordance with departmental and company standards and programs.
Assist the manager with administrative duties as needed.
Ensure regulatory compliance within the area of authority and report potential issues to management.
Assist with audits of Responsible Gaming, CTR, and SARC and/or Title 31 programs in accordance with established property compliance guidelines.
Perform other related and compatible duties as assigned.
Maintain strict confidentiality in departmental and company matters.

Desired Qualifications

A bachelor’s degree in a related field is preferred.
Knowledge of casino operations software and equipment is a plus.
Excellent written and verbal communication skills are desired.
The ability to meet deadlines and manage multiple priorities in a demanding work environment is desired.
Excellent interpersonal, organizational, and time-management skills are desired.

WE LOVE OUR WORK.

Responsible for assisting in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs.
Coordinates regulatory activities to provide optimum support to all departments and manager.
Processes renewal submissions for the Louisiana Gaming Control Board.
Maintains organized set of detailed records and files to document transactions.
Assists in compilation of reports for the Louisiana Gaming Control Board and assists in submission of necessary paperwork on behalf of manager, as needed.
Responsible for tracking and maintaining Louisiana Gaming Control Board approval documentation for any property matters.
Performs research, as necessary, for tasks ranging from small daily projects and questions to large-scale implementation procedures; reports findings to manager.
Assists in Audit of Self-Exclusion program, as necessary.
Maintains necessary compliance logs and ensures they are updated.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Assists manager with administrative duties, as needed.
Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
Assists in Audit of Responsible Gaming, CTR, and SARC and/or Title 31 programs, in accordance with property’s established compliance guidelines.
Performs all other related and compatible duties as assigned.
Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

High School Diploma or equivalent and minimum one (1) year of experience in compliance or governmental affairs required, Bachelor’s degree in related field preferred; or equivalent combination of education and experience. Casino experience required.
Must be proficient in Microsoft Office applications (Word, Excel, and Outlook).
Knowledge of Casino Operations software and equipment a plus.
Ability to maintain a high level of confidentiality and professionalism.
Must possess excellent written and verbal communication skills.
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
Ability to write reports, business correspondence, and procedure manuals.
Ability to review documents for regulatory requirements.
Must have excellent interpersonal, organizational, and time management skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Wyomissing, PA
Founded: 1972

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