Payments – Merchant Services - Head of Commercialisation, Executive Director

Our Merchant Services team (a part of the Commercial & Investment Bank, J.P. Morgan) provides end-to-end payment processing and merchant acquiring solutions that allow businesses to accept credit cards, debit cards, mobile wallets, and digital payments. 

As the Head of Commercialization within our Merchant Services team in London, you will own end-to-end commercialization readiness for products so Sales can sell confidently and consistently. You will act as a senior partner to Sales leadership and frontline teams, translating product strategy into practical sales execution. You will build and govern core sales collateral and toolkits, ensuring accuracy, consistency, and compliance. You will design enablement programs that accelerate adoption and strengthen sales motions. You will use structured field feedback and performance reporting to continuously improve messaging, tools, and readiness outcomes.

Job Responsibilities

• Define and maintain the sales readiness strategy and plan aligned to the product roadmap, serving as the single source of truth for readiness
• Partner with marketing teams to develop external-facing thought leadership and high-quality request-for-proposal pitch materials and playbooks
• Build, maintain, and continuously improve the Sales toolbox, including pitch decks, one-pagers, FAQs, talk tracks, objection handling, battlecards, and demo scripts
• Coordinate collateral development and governance, including creation, review, version control, and retirement to keep materials current and compliant
• Translate product capabilities into clear customer outcomes, differentiators, and proof points tailored by segment and use case
• Design and deliver sales enablement, including training, office hours, playbooks, and knowledge checks across Sales channels
• Embed offers into Sales motions by aligning qualification, discovery, solutioning, pricing guidance, proposal templates, and handoffs
• Lead launch readiness execution by driving readiness checklists across Product, Marketing, Legal, Compliance, Operations, and Client Service stakeholders
• Collect and synthesize structured field feedback (wins/losses, objections, competitor insights, friction points) and drive updates to messaging and tools

Required Qualifications, Capabilities, and Skills

• Experience in Merchant Services sales and/or product roles
• Demonstrated experience in commercialization, go-to-market, sales enablement, or product marketing within a business-to-business environment
• Ability to present to and influence senior Sales stakeholders with clear, confident communication
• Ability to build practical sales assets, including decks, one-pagers, and battlecards
• Experience designing and running sales readiness or enablement programs
• Strong program management skills, including planning, dependency management, decision-making, and delivery to deadlines
• Strong written communication skills, with the ability to create crisp messaging and usable sales tools
• Ability to lead through influence and collaborate effectively across cross-functional teams (Sales, Product, Marketing, Legal, Compliance, Risk, Training)