Operational Resilience Senior Manager

About the Opportunity

Job Type: PermanentApplication Deadline: 17 November 2026

Job Description

Title             Operational Resilience Senior Manager

Department      Global Risk

Location          United Kingdom and Ireland

Reports To       Associate Director

Level                Grade 6

About Fidelity International

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

Our clients come from all walks of life and so do we.  We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and  would  welcome  a  conversation  with  you  if  you  feel  you  might  benefit  from  any  reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About your team

The Operational Resilience team is responsible for establishing and maintaining the firm's Operational Resilience Framework, ensuring the organisation can prevent, adapt, respond to, recover and learn from operational disruptions while continuing to deliver Critical and Important Business Services (CIBS) and Critical and Important Functions (CIFs) within approved impact tolerances. The team provides oversight, governance and expertise across resilience activities, supporting the firm's ability to minimise customer harm, maintain market integrity and meet regulatory expectations.

About your role

The Operational Resilience Senior Manager is responsible for managing governance, oversight and continuous enhancement of the Operational Resilience Framework, ensuring the organisation can prevent, adapt, respond, recover and learn from operational disruptions while remaining within approved impact tolerances. The role provides strategic leadership, independent challenge and subject matter expertise across Important Business Services (IBS), resilience testing, self-assessments, vulnerabilities and remediation activities.

Key Responsibilities

• Continuously maintain and enhance the Operational Resilience Framework, procedures and supporting guidance.
• Able to integrate risk and resilience framework to ensure a consistent, aligned and outcome-focused approach to risk management, resilience governance and regulatory compliance.
• Ensure alignment with regulatory requirements, internal policies and industry best practices.
• Providing support and feedback to the Service Owners/Managers on key the outputs from the Framework.
• Management of new and existing Important Business Services the related Impact Tolerance Levels and ensuring mapping and testing is developed, refined, and matured.
• Manage Critical and Important Functions (CIFs) and provide quarterly assurance reporting to Legal Entity Representatives on resilience posture, key risks, vulnerabilities and remediation activities.
• Govern the annual scenario testing programme and testing methodology.
• Supporting the Service Owners in the regular completion and maintenance of Self-Assessment Documents.
• Managing and supporting business areas with the escalation and response of Operational Disruptions where Impact Tolerances have been breached.
• Working with Risk on the resolution of vulnerabilities, incidents, risks, and issues that could compromise IBSs and impact tolerances. Ensuring remedial actions are appropriate to address vulnerabilities and stay within Impact Tolerance.
• Ensuring Operational Resilience Reporting & MI is developed and embedded.
• Collaborating with other shared services on the integration of Operational Resilience with relevant frameworks that are common across the IBSs.
• Manage the implementation of the tooling strategy including API and scenario simulation tool.
• Ensuring that the relevant governance forums receive sufficient information to monitor and oversee activities under the Framework.
• Overseeing additional Framework activities in response to significant changes to the firm’s business, or the market in which it operates.
• Monitor regulatory developments in Operational Resilience, coordinating changes in the firm’s framework accordingly, and participating in industry forums.
• Drive the adoption of AI-enabled solutions to improve resilience monitoring, management information, control effectiveness assessment and identification of emerging resilience risks.

Experience and Qualifications Required

• Proven knowledge and recent experience with the implementation of Operational Resilience Programmes within a regulated Financial Services firm
• Excellent understanding of the FCA’s Operational Resilience and and DORA requirements
• Experience in the identification, evaluation and prioritisation of risks and risk management techniques
• Ability to work with Senior Management and build strong stakeholder relationships across the organisation
• Interest in developing new or innovative solutions to manage the Operational Resilience programme

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.