Senior Customer Success Manager

Posted on 5/9/2024

Integral Ad Science

Integral Ad Science

1,001-5,000 employees

Media measurement and optimization platform

Data & Analytics


Chicago, IL, USA

Required Skills
  • 6+ years of relevant work experience in sales, account management, and/or customer success in the ad tech/mar tech/digital media/marketing/advertising space
  • Experience managing contract renewals, negotiations, upsells, and amendments
  • Proven track record of meeting or exceeding performance and retention goals
  • Ability to collaborate effectively or lead cross-functional teams
  • Excellent written, verbal, and listening communication skills
  • Experience with Salesforce, MS PowerPoint and Excel, Google Workspace, and Business Intelligence tools
  • Bachelor's degree in a related field
  • Manage end to end client relationships with key accounts
  • Retain and expand customer relationships, including contract renewals and amendments
  • Identify opportunities for increased adoption of products and close additional revenue from strategic customers
  • Be the champion and advocate for the customer at IAS
  • Build trusted relationships with key stakeholders within customer organizations
  • Share voice of customer and communicate customer desired business objectives to IAS leadership
  • Drive impactful meetings, adoption, and overall value for the customer
  • Develop executable territory and account plans to grow the business
  • Demonstrate product features to help customers achieve specific business results
  • Track and manage customer relationship health
  • Prepare and deliver compelling presentations and proposals
  • Lead cross-functional projects and contribute as a subject matter expert

Integral Ad Science specializes in providing advanced media measurement and optimization solutions, including viewability checks and verification of invalid traffic on social media. Additionally, the firm offers precise brand suitability measurements for Connected TV (CTV), thereby enhancing marketing campaign effectiveness and ensuring brand safety. Working here offers an opportunity to contribute to pioneering technical solutions that improve digital marketing efficacy and transparency, in a company recognized for its leadership within the media measurement industry.

Company Stage


Total Funding



New York, New York



Growth & Insights

6 month growth


1 year growth


2 year growth



Healthcare: Comprehensive health insurance

Flexible PTO: Take what you need, when you need it

Retirement: 401k match in the US, country-specific pension plans

Parental leave: Full maternity and paternity leave

Community: Volunteer opportunities

Celebrating team players: Peer-nominated awards

Meals and snacks: Stocked kitchens to fuel your day

Team events: Frequent happy hours, parties and outings