Full-Time

Manager – Global Operations Planning

Posted on 10/17/2024

Lyft

Lyft

10,001+ employees

Ride-sharing platform connecting drivers and passengers

Automotive & Transportation

Compensation Overview

$105k - $131.2kAnnually

+ Equity Offering + Bonus

Senior

Company Historically Provides H1B Sponsorship

Nashville, TN, USA

Hybrid schedule requiring in-office presence 3 days per week.

Category
Supply Chain Management
Operations & Logistics
Required Skills
SQL
Tableau
Data Analysis
Requirements
  • Minimum of 5 years of experience in consulting, business analysis, leading org wide planning, finance, or a related field.
  • Proven experience with data analysis, predictive forecast modeling, and customer service metrics.
  • Exceptional analytical and problem-solving skills
  • Strong executive communication and skilled in clearly communicating complex concepts to diverse audiences
  • Strong understanding of customer service principles and metrics.
  • Knowledge of strategic planning frameworks and tools.
  • Understanding of global workforce dynamics and planning.
  • Proficiency in data analysis using tools such as Excel and SQL
  • Experience in strategic planning, BPO outsourcing, and global headcount planning is highly desirable.
  • Experience using data visualization tools such as [Tableau, Mode] to create compelling visualizations and reports. They do not need to know how to create the right data but they do need to be able to pull the right data
  • Experience with support tools, managing and working within a variety of them
  • Self-starter with high degree of ownership; willing to do whatever it takes in a 24/7, 365 day global operation
  • Excited by the prospect of leading in a fast­-paced environment subject to rapid change and ambiguity.
Responsibilities
  • Collect, analyze, and interpret complex data sets related to customer support metrics to identify trends, patterns, and correlations that inform business decisions.
  • Create and maintain workforce forecasting models that predict future staffing needs, focusing on customer service demands.
  • Develop new methodologies to improve data analysis and predictive modeling.
  • Develop and maintain global headcount plans, ensuring alignment with business objectives and market demands.
  • Build and refine complex forecasting and modeling to optimize customer experience and ensure SLAs across associate teams in Safety and Customer Care
  • Analyze performance trends and feedback to identify areas for improvement in workforce management.
  • Monitor and report on KPIs, ensuring alignment with workforce management strategies.
  • Consult on productivity metrics and support org-wide performance management, succession planning and workforce planning
  • Develop reports, visualizations, and presentations to communicate strategic findings and present these insights as recommendations to key stakeholders to aid business decisions.
  • Facilitate cross-functional meetings to discuss workforce planning, resource allocation, and customer service improvements.
  • Work closely with Finance, Analytics, and Operations teams to ensure consistent systems and processes for workforce and financial billing and forecasting; lead initiatives and analysis efforts to achieve business objectives and customer service goals.
  • Establish yourself as a valuable cross-functional thought partner to help drive business growth and opportunities across the company.

Lyft connects passengers with drivers through a mobile app, primarily serving urban commuters, students, and tourists in the United States and Canada. The platform offers various ride options, including standard, luxury, and shared rides, catering to different customer preferences. Lyft operates on a gig economy model, where drivers use their own vehicles, and the company earns revenue by taking a commission from each ride fare. In addition to car rides, Lyft provides bike and scooter rentals and has a subscription service called Lyft Pink, which offers benefits for a monthly fee. The company prioritizes safety and community guidelines to ensure a secure experience for users and supports drivers with flexible payment options. Lyft aims to maintain a steady income through diverse revenue streams while efficiently connecting drivers and passengers.

Company Stage

IPO

Total Funding

$4.8B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with May Mobility positions Lyft as a leader in autonomous ride-sharing.
  • Collaboration with Mobileye enhances Lyft's technological capabilities in self-driving vehicles.
  • Lyft's upfront Fair screen update improves transparency and user satisfaction.

What critics are saying

  • Legal battle with San Francisco could result in significant financial liabilities.
  • Ex-rideshare driver lawsuit may lead to increased scrutiny of Lyft's gig economy model.
  • Challenges in regulatory approvals may affect autonomous vehicle deployment in Atlanta.

What makes Lyft unique

  • Lyft focuses on urban commuters, students, and corporate communities for its services.
  • The company offers diverse transportation options, including bikes, scooters, and luxury rides.
  • Lyft emphasizes safety and community guidelines to ensure a secure user experience.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

Family Planning Benefits

Unlimited Paid Time Off

401(k) Retirement Plan

Paid Parental Leave

Pre-tax commuter benefits

Hybrid Work Options

INACTIVE