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Full-Time

Manager – Global Operations Planning

Confirmed live in the last 24 hours

Lyft

Lyft

10,001+ employees

Ride-sharing platform connecting drivers and passengers

Automotive & Transportation

Compensation Overview

$105k - $131.2kAnnually

+ Equity Offering + Bonus

Senior, Expert

Nashville, TN, USA

Category
Supply Chain Management
Operations & Logistics
Required Skills
Communications
Management
SQL
Tableau
Customer Service
Data Analysis
Requirements
  • Minimum of 5 years of experience in consulting, business analysis, leading org wide planning, finance, or a related field.
  • Proven experience with data analysis, predictive forecast modeling, and customer service metrics.
  • Exceptional analytical and problem-solving skills
  • Strong executive communication and skilled in clearly communicating complex concepts to diverse audiences
  • Strong understanding of customer service principles and metrics.
  • Knowledge of strategic planning frameworks and tools.
  • Understanding of global workforce dynamics and planning.
  • Proficiency in data analysis using tools such as Excel and SQL
  • Experience in strategic planning, BPO outsourcing, and global headcount planning is highly desirable.
  • Experience using data visualization tools such as [Tableau, Mode] to create compelling visualizations and reports. They do not need to know how to create the right data but they do need to be able to pull the right data
  • Experience with support tools, managing and working within a variety of them
  • Self-starter with high degree of ownership; willing to do whatever it takes in a 24/7, 365 day global operation
  • Excited by the prospect of leading in a fast­-paced environment subject to rapid change and ambiguity.
Responsibilities
  • Collect, analyze, and interpret complex data sets related to customer support metrics to identify trends, patterns, and correlations that inform business decisions.
  • Create and maintain workforce forecasting models that predict future staffing needs, focusing on customer service demands.
  • Develop new methodologies to improve data analysis and predictive modeling.
  • Develop and maintain global headcount plans, ensuring alignment with business objectives and market demands.
  • Build and refine complex forecasting and modeling to optimize customer experience and ensure SLAs across associate teams in Safety and Customer Care
  • Analyze performance trends and feedback to identify areas for improvement in workforce management.
  • Monitor and report on KPIs, ensuring alignment with workforce management strategies.
  • Consult on productivity metrics and support org-wide performance management, succession planning and workforce planning
  • Develop reports, visualizations, and presentations to communicate strategic findings and present these insights as recommendations to key stakeholders to aid business decisions.
  • Facilitate cross-functional meetings to discuss workforce planning, resource allocation, and customer service improvements.
  • Work closely with Finance, Analytics, and Operations teams to ensure consistent systems and processes for workforce and financial billing and forecasting; lead initiatives and analysis efforts to achieve business objectives and customer service goals.
  • Establish yourself as a valuable cross-functional thought partner to help drive business growth and opportunities across the company.

Lyft connects passengers with drivers through a mobile app, primarily serving urban commuters, students, and tourists in the United States and Canada. The platform offers various ride options, including standard, luxury, and shared rides, catering to different customer preferences. Drivers use their own vehicles to provide services, and Lyft earns revenue by taking a commission from each ride fare. In addition to car rides, Lyft also provides bike and scooter rentals, and has a subscription service called Lyft Pink that offers benefits for a monthly fee. The company emphasizes safety and community guidelines to ensure a secure experience for users, while also supporting drivers with flexible payment options. Lyft's goal is to provide reliable transportation solutions while exploring self-driving technology and maintaining a diverse revenue stream.

Company Stage

IPO

Total Funding

$4.8B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Lyft's exploration of self-driving technology positions it at the forefront of innovation in the transportation sector.
  • The company's flexible payment options attract a diverse range of drivers, enhancing its service availability and reliability.
  • Strategic partnerships, such as those with Babyscripts and the NAACP, expand Lyft's market reach and social impact.

What critics are saying

  • The ongoing legal challenges regarding the classification of drivers as independent contractors could result in increased operational costs and regulatory scrutiny.
  • Intense competition from rivals like Uber may pressure Lyft's market share and profitability.

What makes Lyft unique

  • Lyft's diversified revenue streams, including bike and scooter rentals, advertising, and subscription services, set it apart from competitors who primarily focus on ride-sharing.
  • The company's emphasis on safety and community guidelines ensures a secure experience for both drivers and passengers, which is a significant competitive advantage.
  • Lyft's partnerships with organizations like the EAS Carpenters union and Babyscripts highlight its commitment to social impact and community engagement.