Biorelate

AI-driven biomedical data curation platform

Customer Success Manager

Customer SuccessUpdated on Nov 15

Full-timeManchester, UKNo salary listedRemote

About the Job

Requirements

A PhD in biological or life sciences, or a related field, or equivalent qualification by experience.
Experience in a client-facing, post-sale role with pharma, biotech, or life sciences customers; SaaS or data experience is preferred.
Familiarity with at least one of target identification and validation, pharmacovigilance and drug safety, competitive intelligence, or literature synthesis.
Hands-on comfort with APIs, large language model tools, and prompt design, with the judgment to assess whether AI-generated scientific answers are sound.
Ability to run workshops and training sessions with scientists and department leads.
A track record of increasing usage through structured plans, rather than only managing relationships.
Ability to own and drive account plans independently.
Curiosity about drug discovery and comfort switching between customer meetings and focused technical work.
Comfort working in a growth-stage company where processes are still being built, and willingness to help build them.

Responsibilities

Own each account from kickoff and onboarding through measurable scientific outcomes, including an adoption plan for each team and use case.
Run use case workshops that turn research problems, including target identification, safety assessment, competitive intelligence, and literature synthesis, into prioritised use cases.
Grow active and chargeable users by developing champions, reaching new teams, and helping researchers achieve an initial result quickly.
Own renewals and gross revenue retention, beginning renewal planning at least 120 days before each renewal date.
Run QBRs and regular check-ins, and keep account plans and health scores current using usage data.
Identify declining usage early and lead recovery plans for accounts at risk.
Set up and troubleshoot API, MCP, and Web deployments, and build prompts and example workflows around customers' research questions.
Check output quality and escalate issues to Engineering with clear reproduction details.
Answer security and governance questions, and route non-standard work to Forward Deployed Engineering.
Partner with the Account Manager, who owns contracting and expansion deals, by supplying adoption data, return-on-investment evidence, and expansion signals.
Feed customer feedback to Product, and help roll out betas, launches, and training materials.
Support technical pre-sales conversations and represent Biorelate at conferences.

Desired Qualifications

Experience owning renewals or gross revenue retention targets with enterprise customers.
Experience running QBRs with senior stakeholders.
Scripting experience, for example in Python.

Location: UK, remote, with regular overlap with US East Coast hours. Travel to customer sites in the US and Europe, to international conferences, and occasionally to London and Manchester.

About the Role

You'll own a portfolio of mostly US accounts using Biorelate's Galactic AI platform, from large pharma companies to smaller biotech teams. Your job is to make sure their researchers get measurable scientific value from Galactic Data, Web, API, MCP and Co-Scientist, and to build the evidence for renewal and expansion.

This is a hands-on role between science and technology. You'll run workshops and QBRs, and you'll also set up API access, build and test prompts and workflows, and own support for your accounts.

What We Do

Research and Development in the pharmaceutical industry is time-consuming, expensive, and often overlooks valuable data insights. We’re changing that with AI-powered data science solutions that uncover hidden insights to support more efficient and informed drug discovery. Using AI and Natural Language Processing (NLP), our technology extracts and structures data from millions of scientific documents, identifying causal biological relationships and organising them into knowledge graphs. This advanced data science empowers bioinformaticians and biologists with a deeper understanding of the connections between diseases, proteins, and drugs.

Our team consists of biomedical and data science experts with real-world lab and pharmaceutical experience. These specialists ensure that our solutions are scientifically grounded, delivering accurate, reliable data to our customers.

The Company

Biorelate is a venture backed Series A startup (supported by established Tech investors). If you’re eager to collaborate with exceptional scientists, software engineers, and subject matter experts from various fields in a supportive, ego-free environment, Biorelate is the place for you.

What You'll Do

Adoption and Value

Own each account from kickoff and onboarding through to measurable scientific outcomes, with an adoption plan for each team and use case.
Run use case workshops that turn research problems (target identification, safety assessment, competitive intelligence, literature synthesis) into prioritised use cases.
Grow active and chargeable users by developing champions, reaching new teams, and getting researchers to their first real result quickly.

Renewals and Account Health

Own renewals and gross revenue retention (GRR), starting renewal planning at least 120 days before each renewal date.
Run QBRs and regular check-ins, and keep account plans and health scores current using usage data.
Spot declining usage early and lead the recovery plan when an account is at risk.

Technical Enablement and Support

Set up and troubleshoot API, MCP and Web deployments, and build prompts and example workflows around customers' own research questions.
Check the quality of outputs, and escalate issues to Engineering with clear reproduction details.
Answer security and governance questions, and route non-standard work to Forward Deployed Engineering.

Working Across Biorelate

Partner with the Account Manager, who owns contracting and expansion deals, by supplying adoption data, ROI evidence and expansion signals.
Feed customer feedback to Product, and help roll out betas, launches and training materials.
Support technical pre-sales conversations and represent Biorelate at conferences.

What You'll Bring

A PhD in biological or life sciences, or a related field (or qualified by experience).
Experience in a client-facing, post-sale role with pharma, biotech or life sciences customers, ideally in SaaS or data.
Familiarity with at least one of: target identification and validation, pharmacovigilance and drug safety, competitive intelligence, or literature synthesis.
Comfort working hands-on with APIs, LLM tools and prompt design, and the judgement to tell whether an AI-generated scientific answer holds up.
Confidence running workshops and training sessions with scientists and department leads.
A track record of moving usage numbers through structured plans, not only managing relationships.

Nice to Have

Experience owning renewals or GRR targets with enterprise customers.
Experience running QBRs with senior stakeholders.
Scripting experience, for example in Python.

How You'll Work

You own the plan for your accounts and drive it. Tasks aren't handed down.
You're curious about drug discovery, and happy to switch between customer meetings and focused technical work in the same day.
You're comfortable in a growth-stage company where processes are still being built, and keen to help build them.

About the Company

Biorelate

AI-driven biomedical data curation platform

Biorelate provides AI-powered biomedical data curation through its Galactic AI platform, which converts unstructured biomedical literature into actionable knowledge. The system uses natural language processing and machine learning to read more than 30 million text sources, extract cause-and-effect relationships among genes, drugs, diseases, and proteins, and assemble this information into a knowledge graph. This enables scientists to speed up drug discovery, understand mechanisms of action, identify novel drug targets and biomarkers, and explore indications for new therapies. Biorelate differentiates itself by focusing on unstructured data and causal relationships rather than relying solely on structured databases, offering bespoke data curation services and licensed access to its cloud platform. Its goal is to help pharma and biotech companies make better research decisions faster by turning vast, scattered literature into coherent, actionable insights.

Company size: 11-50
Company stage: Series A
Total funding: $9.7M
Headquarters: Manchester, United Kingdom
Founded: 2014

Recently Posted Jobs

Explore more opportunities at Biorelate

See more jobs