Center Administrator - Osher Center for Integrative Health

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Center Administrator

The University of Miami/UHealth Department of Family Medicine and Community Health has an exciting opportunity for a Full Time, Center Administrator to work in Miami.
 

Core Job Summary:
The Center Administrator oversees the management and administrative support functions.  The incumbent on this role works with leadership to meet the needs and ensure that the organizational structure is operational. Moreover, this employee develops short and long-term plans for financial forecasting, budgeting and management, human resources, facilities, and research and grant funding. Additionally, the incumbent assumes responsibility for developing and expanding programs for scientific research, preventive medicine, medical and vocational rehabilitation, and community health and welfare.

Core Responsibilities:

• Provides leadership with the identification of obstacles that impede the center’s progress and develops administrative vehicles to overcome these obstacles.

• Assists in developing substantive changes in institutional policy and procedure and familiarizes faculty, staff, and constituents with these.

• Directs the communications, media relations, and public information programs designed to further the mission of the Center.

• Coordinates medical communications to maintain accuracy and consistency.

• Works with the Center’s faculty and staff to identify key issues and strategies and incorporates these in an effective and consistent public relationship program.

• Meets the center’s faculty and staff on a routine basis to keep abreast of research, treatment, and academic activities.

• Develops and maintains media contacts and scientific media in local, regional, national, and international markets.

• Assists in generating evaluative data on special and target programs and develops administrative solutions to ensure their seamless operation.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
   

Department Specific Functions:

• Foster collaboration across departments and with national/international Osher Network partners.

• Collaborate with clinical departments to expand integrative services and referrals.

• In collaboration with the Medical Director, provide oversight for the Center’s budget, staffing, and operations.

• Ensure compliance with institutional, state, and federal policies.

• Serves as primary contact for VIP appointment requests and escalations.

• Supervises direct reports that are, but not limited to, CBOR, Sr. Clinic Assistant, Medical Assistant, etc.

• Managing clinic operations, administrative functions, and integrative medicine service delivery, including patient intake processes, specialty testing workflows, supplement management programs, and patient-paid services.

• Ensuring efficient patient flow and clinic productivity.

• Monitoring operational performance metrics and key performance indicators (KPIs).

• Identifying opportunities to improve workflows, patient access, operational efficiency, and the overall patient experience.

• Ensuring compliance with organizational policies and regulatory requirements.                                        

• In conjunction with Senior Administrative Officer (SAO), developing and managing the annual operating budget.

• Develop and implement strategic plans for the growth and expansion of integrative health services.

• Identify and evaluate new integrative medicine offerings based on patient demand, market trends, and organizational priorities.

• Lead implementation of new clinical programs, services, and care models.

• Establish operational workflows and infrastructure for new service lines and clinic locations.

• Monitoring revenues and expenses.

• Analyzing financial reports and productivity metrics.

• Identifying opportunities to improve operational efficiency within the Osher center. 

• Build and maintain relationships with internal and external integrative health practitioners.

• Assisting with business development initiatives for the Osher center                                                       

• Develop strategic goals for the Osher center.

• Support growth of clinical services, including but not limited to, acupuncture, massage therapy, etc.

• Oversees operational workflows related to integrative medicine patient intake assessments, ensuring processes are established for completion, collection, and review of required questionnaires and health history forms prior to patient appointments.

• Develops and maintains operational processes for specialty laboratory testing, including patient coordination, kit distribution logistics, vendor relationships, result routing, and follow-up workflows.

• Oversees administration of integrative medicine supplement programs, including coordination with approved vendors and support of provider-recommended supplement protocols.

• Collaborates with clinical, finance, compliance, and revenue cycle teams to establish and maintain processes for specialty laboratory testing, wellness programs, and other patient-paid services not covered by insurance.

• Serves as the administrative lead for external integrative medicine vendors, specialty laboratories, wellness service providers, and strategic program partnerships.

• Evaluate new integrative medicine programs.

• Implement organizational initiatives.

• Monitor progress toward departmental objectives.                                                                                                        

• Hiring and onboarding staff administrative and ancillary staff.

• Annual TALK performance evaluations for direct reports

• Managing employee performance issues.

• Promoting employee engagement and teamwork.                                                                                       

• Collaborating with physicians, nurses, and medical assistants.

• Supporting implementation of new clinical programs.

• Monitoring patient satisfaction and quality metrics.

• Addressing patient complaints and service recovery.

• Improving patient satisfaction scores.

• Coordinate integrative medicine wellness programs.

• Community education seminars.

• Partnerships with community organizations.

• Marketing and outreach initiatives.

• Patient engagement programs.

• Special events and fundraising activities.

• Partner with Development and Foundation teams to support donor engagement, stewardship, and fundraising initiatives.

• Assist in identifying philanthropic opportunities that support strategic growth and program development.

• Manage operational aspects of funded initiatives and donor-supported programs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications: 

• Bachelor’s degree in relevant field required

• Minimum 5 years of relevant experience required

• Strategic Alignment: Skilled in aligning departmental goals with enterprise-wide strategy and develops comprehensive strategic plans.

• Financial Management: Ensures fiscal responsibility, and optimization of financial performance.

• Resource Management: Ability to allocate resources and drive innovation and growth.

• Adaptability: Proven ability to adjust to changes and leads/inspires transformational change.

• Team Leadership: Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery.

• Technology & Analytics: Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities.

• Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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