Customer Relations Intern

JobDescription:

• Support customer feedback analytics and reporting for regional stakeholders and meetings

• Assistin administering global staff recognitionprogrammesin collaboration with HR partners across regions

• Contribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience

• Review and update guest feedback handling standards, guidelines, and best practices

• Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels

• Provide user and administrative support for systems such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey tools, and ShijiReviewPro

• Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency

• Support ad hoc projects and cross-functional initiatives as assigned

Job Requirements

• Currently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field

• Strong interest in customer experience, service culture, and employee engagement

• Comfortable working with data, numbers, and basic analytics

• Excellent written and verbal communication skills in English;additionallanguages (e.g., Chinese) are a plus, but not mandatory

• Strongorganisationalskills with attention to detail

• Able to multitask and thrive in a fast-paced environment

• Proactive, collaborative, and able to work both independently and in a team

• Familiarity with Microsoft Office Suite (Excel, PowerPoint, SharePoint), and basic design/content tools (e.g., Canva, video editing)