Information Technology Support Specialist
About the job
- Completed vocational training as an IT specialist or comparable vocational training in the IT field.
- Knowledge of Microsoft operating systems, Microsoft 365 Modern Workplace, and ticketing systems such as Jira Service Desk, Zendesk, or Freshdesk is helpful.
- Ability to think analytically, work in a structured manner, and pursue objectives effectively.
- Ability to remain calm and prioritize tasks in stressful situations.
- Good written and spoken German and English skills.
- Provide technical support and solutions to end users experiencing problems with hardware, software, and IT systems.
- Identify technical problems, analyze their causes, and develop troubleshooting solutions.
- Manage user accounts, access rights, and permissions for IT systems and applications.
- Install and configure software applications, hardware devices, and peripheral devices.
- Communicate clearly with end users to answer technical questions, provide instructions, and explain solutions.
- Record technical information, error reports, and solutions to create and maintain the knowledge base.
- Escalate complex technical problems to higher support levels when required.
About the company
SKR Reisen organisiert kleine Gruppen fern- und innereuropäische Reisen weltweit, mit maximal 12 Teilnehmern auf Fernreisen und maximal 16 in Europa. Über 350 Reiseideen decken Asien, Afrika, Amerika, Orient, Ozeanien und Europa ab, inklusive deutschsprachiger lokaler Guides und landestypischer Hotels, bei gutem Preis-Leistungsverhältnis. Die Reisen setzen auf sozial und ökologisch verantwortliches Handeln: faire Arbeitsbedingungen, TourCert-Zertifizierung, CO2e-Berechnungen und Unterstützung von ClimatePartner-Klimaschutzprojekten. Ziel ist es, authentische, nachhaltige Reisen zu erschwinglichen Preisen anzubieten und damit verantwortungsvolles Reisen weltweit zu fördern.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Germany
Founded
1978
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Simplify's Take
What believers are saying
- September 2026 Europe catalog added 177 trips and more than 20 new itineraries.
- June 2026 Fernreisen catalog reached 195 trips worldwide, SKR's largest offering ever.
- January 2026 Globus Award rank number two and customer satisfaction awards strengthen brand trust.
What critics are saying
- Winter 2026 demand weakens when SKR slashes Asia, Africa, and Namibia prices.
- Revenue concentration in travel agencies exposes SKR to channel conflict and partner consolidation.
- Any repeated destination disruption in 2026-2027 can erase small-group margins and damage itinerary planning.
What makes SKR Reisen unique
- Since 1978, SKR Reisen has specialized in small-group trips, max 12 long-haul and 16 Europe.
- SKR sold through roughly 70% of German brick-and-mortar travel distribution, deepening B2B reach.
- June 2026 catalogues and over 75 specialists emphasize high-touch human service, not automation.
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Benefits
- Flexible Work Hours
- Company Social Events
- Gym Membership