Guild is hiring a Consultant, Employer Partner Services to play a central role in Guild’s mission by helping to build and maintain solid relationships with current and new Fortune 1000 organizations. In this role, you’ll develop an intimate understanding of the strategic needs of our employer partners, providing high-quality and cost-effective project management, consulting, and research support. In collaboration with the greater Employer Partner Services team, you will translate our partners’ needs, issues, and ideas into effective strategies and action plans that will scale their educational benefits offerings.

Guild operates on the cutting edge of the Future of Work, partnering with the United States’ largest companies to innovate on how to educate and up-skill millions of employees. These employers span industries, with a particular focus on employers with large populations of front-line employees, including Healthcare, Financial Services, Retail, Restaurants and Telecommunications. The Employer Partner Services team is specifically focused on owning these employer relationships, following their decision to join the network. Using a mix of strategic consulting, customer success and commercial orientation, the team manages and grows these large, strategic client relationships to maximize the impact of the program for both employers and employees.

As a Consultant, Employer Partner Services, you will work across a concentrated set of Employer Partners to provide client services including:

• Assist and/or lead in the execution of key work streams, collaborating cross-functionally and with clients to solve member problems, help increase employer satisfaction, and expand the strategic value our employers get out of the program
• Provide member support in conjunction with Guild’s Member Services teams for escalated issues that require employer input or deeper problem solving, to support students in accessing their employer benefit
• Deliver ongoing reporting to our partners by collaborating with Guild’s Employer Analytics team to analyze program utilization, assess impact against employer strategic priorities, and distill research into useful and compelling recommendations for improvement
• Build strong relationships with our employer partners and leverage critical program moments to build excitement for the program.
• Create and present compelling narratives and visuals while bringing Guild’s insights and strategic initiative ideas to life.
• Collaborate with Guild’s Product teams to roll out new features to your set of Employer Partners and provide ongoing feedback based on member experience 

You are a solid fit for this role if you have:

• Experience working in a customer-facing role (bonus if the customer was an enterprise company)
• Validated data, research and problem-solving skills, comfort with ambiguity, with the ability to synthesize information and communicate insights effectively

Excellent written and verbal presentation skills – you will be expected to present to clients or leadership 

• Outstanding organizational skills, deadline-driven, ability to multitask, with a high attention to detail and the project management ability to keep track of both the high-level progress and the small details
• A team-oriented mindset, but highly independent,  thriving in an environment that’s collaborative across levels and celebrates change
• Motivation to work hard and a plan for how you can refresh/recharge while working in a startup
• Something else? Wonderful, we’re curious to learn more about you!

Nice to have

• Experience in a fast-paced, entrepreneurial work environment with changing processes and org structures
• Experience building strategic recommendations based on data synthesis

Suggested Skills 

• Problem Solving / Critical Thinking
• Data Analysis
• Project Management 
• Stakeholder Management 

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $90,000- $108,750 plus variable (bonus) compensation eligibility, as well as company stock options.