Continental

Worldwide tyre manufacturer and automotive components

Customer Logistics Aftermarket

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeTimișoara, RomaniaNo salary listedIn-person

About the Job

Requirements

Commercial training through an apprenticeship and initial professional experience in customer logistics or a similar area.
Knowledge of order processing, especially export business.
Logistics knowledge and experience are advantageous.
Strong assertiveness and communication skills.
Several years of SAP experience; knowledge of the Sales and Distribution (SD) module is advantageous.
Fluency in German and English, written and spoken.
Ability to speak fluent English.

Responsibilities

Manage customer orders efficiently and reliably in an international environment.
Fulfill customer orders as agreed, achieving On-Time & In-Full (OTIF).
Maintain accurate order data in various SAP systems, including inbound and outbound Electronic Data Interchange (EDI) and framework agreements with delivery schedules, and maintain proper documentation.
Monitor orders and call-offs, check for order inconsistencies, and clarify them with involved interfaces.
Review and create logistical master data, such as carrier, unloading point, sales district, and partner functions.
Clarify production and delivery status with internal interfaces, including Demand Planning.
Handle backlogs, including allocation management, and proactively communicate with customers.
Organize shipments and initiate delivery requests to warehouse and shipping.
Track and ensure successful goods receipt at the customer.
Provide regular and transparent order book reporting.
Handle post-order inquiries about delivery time, availability, delivery date, and order status when a contract or price list is available.
Handle post-order inquiries about products and services.
Answer price inquiries when a predefined standard price list is available and the information is public.
Provide post-order technical product information according to the catalog.
Offer product alternatives after order placement.
Receive new product requirements after order placement and forward them to sales.
Manage customer escalations, such as capacity or bottlenecks.
Handle logistical complaints, including recording them in the system.

Desired Qualifications

Logistics knowledge and logistics experience.
Knowledge of the SAP Sales and Distribution (SD) module.

Job Description

Order Management (Order-to-Cash Process):
Efficient and reliable customer order management in an international environment
Order fulfillment as agreed with the customer "On-Time & In-Full" (OTIF)
Maintenance of accurate order data in various SAP systems (including EDIs (Inbound/ Outbound), framework agreements with delivery schedules) and proper documentation
Monitoring of orders/ call-offs; checking for order inconsistencies and clarification with involved interfaces
Review/ creation of logistical master data; e.g., carrier, unloading point, sales district, partner functions
Clarification of production status/ delivery status with internal interfaces (Demand Planning)
Handling of backlogs (including allocation management) + proactive customer communication
Organization of shipments and initiation of delivery requests to warehouse/ shipping
Tracking/ ensuring successful goods receipt at the customer
Regular and transparent order book reporting
Communication (after order placement):
Handling inquiries about:
- Delivery time/ availability/ delivery date/ order status (if contract/ price list available)
- Products and/ or services
- Prices, if a predefined standard price list is available (public information)
- Technical product information after order placement (according to catalog)
- "Offering product alternatives" after order placement
- "Receiving new product requirements" after order placement and forwarding to sales
Responsible for customer escalations (e.g., capacity or bottlenecks)
Complaint handling:
Handling of logistical complaints including recording in the system

Qualifications

Commercial training (apprenticeship) with initial professional experience in customer logistics or similar
Knowledge of order processing esp. Export Business
Logistics knowledge and logistics experience advantageous
Strong assertiveness and communication skills
SAP knowledge (several years of experience), SD module advantageous
Fluent German and English language skills, both written and spoken
Applications from severely handicapped people are welcome.

Additional Information

Employee need to be able to speak fluent English

About the Company

Continental

Worldwide tyre manufacturer and automotive components

Continental designs and manufactures tyres for cars, trucks, buses, bicycles and motorcycles, selling to vehicle manufacturers and in the aftermarket. Through ContiTech, it also produces rubber and plastic technology parts such as hoses, belts, seals and surface materials for automotive and industrial use. Its products are developed and produced at sites worldwide, with tyres tailored for different vehicles and conditions and ContiTech components customized for equipment. The company differentiates itself by offering a broad, integrated mobility portfolio and global manufacturing and service capabilities, aiming to provide reliable mobility through tyres and components worldwide.

Company size: 10,001+
Company stage: IPO
Headquarters: Hanover, Germany
Founded: 1871

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