Quality Operations Manager

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Job Description:

Airbus Americas, Inc is looking for a Quality Operations Manager (A220 VSM) 2nd Shift to join our team based inMobile, AL

The successful candidate will report to the HO Quality VSM, and lead teams of Quality inspectors across multiple business units (BUs), whilst acting as the on-site representative of Quality A220 VSM on 2nd shift after HO Q VSM leaves site.  

Their main activities will be to direct, supervise, and coordinate all operational Quality activities in A220 VSM in their various business units. They will pull MFTs together to resolve issues in a timely manner, know the Quality, Operational and leadership  processes and tools to be applied within their daily activities, and frequently make challenging decisions under pressure that impact the flow of Operations. 

They will manage, motivate, and develop the Quality team including lead Inspectors and other Quality team members, in addition to acting as a coach for the Quality Supervisor and other MFT support function members and leaders on 2nd shift. They will also ensure consistent clear communication between shifts to transfer activities and priorities seamlessly. 

They are responsible for ensuring that all Airbus Quality Standards are upheld and executed per the defined inspection systems, and in accordance with all POA relevant regulations.

Meet the Team:

Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flightlines. Join our team and watch our aircraft come to life.

Your Working Environment:

On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Lead and Develop Multiple Teams: 30%

• Lead and develop the VSM Quality Inspection teams on 2nd shift, ensure that the poly/poly and qualification of inspection personnel is in accordance with the Airbus Qualification requirements.

• Risk mitigation and issue resolution of quality escapes endangering the aircraft built and/or product safety, launch of immediate corrective actions. 

• Ensure that NCs are managed and drumbeat from creation to closure, that Andons are priority for all within the MFT. 

• Act as the responsible focal point for all internal and external audits in the assigned areas of responsibility.

• Liaise with the Customers and manage their irritants which come from the assigned area.

• Develop, define and implement working level processes based on the experience and recommendations from existing FAL operations. Identifies opportunities and implements adaptations for local application of such ideas; frequently having to make challenging decisions which might impact the nominal operational Flow. 

• Conducts training to insure optimum performance in job procedures and methods of lead employees and other assigned technicians. Ensure compliance with applicable rules and regulations/company policies and procedures relating to workmanship. 

• Coach, mentor, and work on development of key team members within their teams, supervisors,  and the wider organization. 

• Conduct periodic performance evaluations, makes recommendations regarding personnel actions and collaborates with HO Quality VSM in employee communication and communicating on personnel actions. 

• Plan and control workload of all assigned employees to ensure on time delivery per approved schedule. Coordinate with and obtain support from the assigned team 

• Able to provide efficient feedback analysis and trend to management with a detailed PDCA.

• Drive performance in and indirectly lead MFT members such as Methods, Engineering, NDT etc. through problems to achieve results. 

Ensure Compliance: 30%

• Ensures all TCCA-POA regulatory requirements are implemented and used in the VSM on the 2nd shift. 

• Ensure that all technical inspections in the production process of the aircraft are carried out to the POA standards, inspection plans and are attested.

• Work with Operational leadership on meeting/maintaining the required level of competencies and qualifications of the delegated Production Verification (PV). 

• Ensure that  Aircraft production and the milestone FOT is in compliance with the Quality, cost and lead-time targets.

• Ensure that employees are in compliance with OSHA, safety and environmental regulations.

Project Management: 30%

• Support the deployment and implementation of sustainable improvement projects and standardized ways of working such as AOS.

• Lead projects and initiatives such as new station implementation, new customer inspection processes, introduction of new aircraft versions and production rate increase activities. 

• Responsible for Continuous Improvement including leading activities and document progress.

• Fully proficient in AOS and has the ability to own a QPS brick and implement it into multiple stations or working areas. 

Additional Responsibilities:  10%

• Work with respective functions to ensure all tooling, consumables and relative equipment are procured through the right channels in order to perform daily tasks. 

• Work within and lead MFTs to resolve Quality issues and ensure constant feedback loops with Engineering, Methods, QE and CAMs.

• Expected to be proficient and can coach Airbus policies and processes (i.e. NC Process, PV delegation and others.)

• Act as a Deputy in the absence of the HO Quality VSM or Production 2nd Shift Manager in any L3/L4 meeting or routine. 

• Improvement Projects identified through the FAL locally or via Central or Programme Quality.

• Quality system improvement initiatives and organization drives to improve.

• Acting, and being seen to act, in accordance with Airbus values and leadership model requirements.

• Produce reports showing trend and data of the performance and its output to the business.

• Work as part of the Quality leadership team to set key projects and directives for the FAL and Quality network which improve on the business defined scorecards.

• Participate to the definition of, and live the culture and behavior standards of the Mobile site.

• Be involved in crisis management meetings and in some cases lead them.

• Be prepared to travel to Canada, Europe and other sites as required.

• Contribute to the Senior Leadership Team site objectives.

• Act with integrity in line with the Mobile site culture and Safe, Positive, Productive Vision.

• Work with the leadership team(s) on continuously improving site culture and people and product safety mindset. 

• Ambassador and spokesperson for the QPS system and mindset.

Your Boarding Pass:

• Bachelor's degree in Aerospace, engineering or manufacturing management, or an equivalent combination of education and experience, preferred.   

• Minimum 5 years experience in aerospace and/or equivalent environment; quality experience is preferred.

• Minimum of 2 years of leadership experience, preferably in a supervisory/management capacity; however, project and process management is considered.

• Work with the principles, practices, methods and tools used in aircraft manufacturing.

• Experience in problem resolution.

• Experience working with quality management systems.

• Industry safety practices and procedures.

• Have an aptitude to plan and organize to ensure the attainment of results.

• Knowledge of the principles, practices, methods and tools used in the production line.

• High degree of flexibility and initiative.

• Industry safety practices and procedures.

• Intercultural experience.

• Knowledge of the Airbus A220 Quality Management System and its networks.

• Strong and effective Practical Problem Solving skills (demonstrable).

• Understanding of Kaizen approach to Manufacturing.

• Ability to quickly understand procedural and technical documents.

• Strong communication skills through all levels of the organization and functions.

• Strong presentation skills.

• Knowledge about non-conformance management and Root Cause Analysis methods within Airbus.

• Knowledge of rules for aircraft design and manufacturing.

• Ability to quickly understand technical documents.

• Strong presentation skills.

• Strong IT skills in the main Software Programs (Google suite… Sheets, Slides etc.)

Travel Required: 

• 5% Domestic and International.

Eligibility:

• Eligible to gain authorization to work in the US without sponsorship.

Clearance:

• None

Physical Requirements:

• Vision: adequate to enter and read material on computer screens.  Able to identify individuals to initiate greetings, the giving of directions and other business interactions

• Hearing: able to hear sufficiently to engage in conversation in office settings.   Able to hear safety alerts and warning signals.

• Speaking: able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.

• Equipment Operation: Able to operate a wide range of personal and office electronic equipment.  Working on jigs at fuselage at a height of 15 feet.  Able to work on hydraulic lifts sometimes at a height of up to 40 feet.

• Carrying: able to occasionally carry up to 55lbs/25kg which engaging in training, addressing production issues or as part of continuous improvement projects.

• Lifting: able to occasionally lift up to 55lbs/25kg.

• Pushing/Pulling: able to push/pull items in office areas.

• Sitting: able to sit for extended periods of time at computer and in meetings.

• Squatting/Kneeling: able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves.

• Standing: able to stand for extended periods of time.

• Travel: able to travel overseas and domestically sometimes for extended periods of time.

• Walking: able to walk through office and production areas, around flight line and airstrips and sometimes on uneven indoor and/or outdoor surfaces.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Leadership

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].