Plumbing Branch Associate

Who We Are

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/

Purpose 

As a Plumbing Branch Associate, you’ll gain hands-on experience across all areas of branch operations while building the foundational skills required to become a future branch leader. You’ll learn how to deliver exceptional customer experiences, support sales and operational excellence, and strengthen the performance of the branch through proactive problem-solving and a growth-focused mindset.
Through structured training, mentorship, and rotational responsibilities, you’ll develop mastery of Reece’s systems, product lines, and service standards. By partnering closely with Sales, Operations, and Branch Management, you’ll learn how to lead teams, support strategic initiatives, and contribute to a culture of collaboration, safety, and continuous improvement. This role is designed for individuals who are eager to grow, motivated to lead, and ready to make an impact in the plumbing distribution industry

Key Responsibilities

Operational Learning & Branch Support
•    Participate in a structured training path to learn branch operations including order entry, inventory control, receiving, deliveries, counter support, and customer service.
•    Master key systems and tools—including ERP, inventory management, and quoting platforms—to support accurate and efficient daily operations.
•    Assist with stock management, cycle counts, merchandising, and warehouse organization to ensure product availability and operational accuracy.
•    Support order fulfillment, delivery coordination, and project scheduling to provide smooth and timely customer experiences.
•    Identify opportunities to streamline processes and improve branch workflow as part of your leadership development.

Customer Service & Relationship Building
•    Build strong, trust-based relationships with customers through responsive service and consistent follow-through.
•    Develop foundational product knowledge to help customers select the right plumbing solutions. 
•    Support counter sales activities, including identifying product alternatives, processing transactions, and answering technical questions.
•    Help resolve customer issues with patience, empathy, and a strong sense of accountability.
•    Contribute to achieving and maintaining a 90%+ customer satisfaction rating.

Leadership Growth & Team Collaboration
•    Shadow Branch Managers, Leads, and senior team members to learn leadership behaviors, decision-making, and operational strategy.
•    Participate in leadership workshops, coaching sessions, and skill-building assignments aligned with your development plan.
•    Support team communication, daily huddles, and cross-functional coordination to strengthen branch alignment and performance.
•    Demonstrate initiative by taking ownership of tasks, proposing solutions, and supporting team members when challenges arise.
•    Cultivate a safety-first mindset and model the professional conduct expected of future leaders.

Product Knowledge & Solution Support
•    Develop a strong understanding of Reece’s plumbing product lines, system applications, and customer project requirements.
•    Support sales efforts by recommending complementary products and helping identify customer needs and opportunities.
•    Use a consultative approach to provide solutions that enhance customer results and overall project success.
 

Key Competencies and Skills Required
•    Interest in growing into a leadership role within a branch environment.
•    Strong interpersonal communication and organizational skills.
•    Ability to multitask in a fast-paced environment while maintaining accuracy and attention to detail.
•    Eagerness to learn, take direction, and embrace feedback as part of a development path.

Minimum Qualifications 
•    Education: High school diploma or equivalent required; additional education in business, construction, logistics, or related fields preferred.
•    Experience: 1+ year in customer service, warehouse operations, retail, or construction trades; experience in plumbing or building supply is a plus but not required.

Our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

• Medical and Dental Insurance

• Flexible Spending Accounts and Health Savings Accounts

• Company-paid Life Insurance

• Short Term Disability

• 401(k) Plan

• Paid Time Off (PTO) - plus paid holidays

• Parental Leave

Voluntary benefits:

• Vision

• Long-term Disability

• Voluntary Life and AD&D Insurance

• Additional Voluntary Benefits through Corestream

We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.