National Account Manager

Job Description

**Sales & Revenue Management**

• Deliver sales in accordance with revenue budgets and forecasts for assigned customer portfolio
• Prospect new customers in line with Oterra strategy to expand portfolio and increase market share
• Drive customers' product portfolio with focus on innovation, sustainability and profitability
• Monitor customer sales trends and implement corrective actions as required
• Forecast customer needs and collaborate with Operations to manage supply appropriately

**Account Management**

• Maintain and develop business with existing customers whilst converting opportunities with new prospects
• Map individual customers within portfolio (sites, production, people, opportunities) and build multi-level contacts
• Plan and execute customer activities including visits, trials, seminars and innovation days
• Maintain customer accounts in Salesforce, logging all activities and meeting recaps
• Support customer complaints and resolve routine issues; inform management of significant developments
• Develop and maintain relevant industry networks on a local basis
• Discuss and obtain sign-off on pricing strategies with relevant Manager

**Business Planning & Market Intelligence**

• Develop customer plans for main accounts in collaboration with Manager and broader Oterra strategy
• Monitor market dynamics, competitive landscape and product trends; screen for new opportunities
• Proactively identify and communicate market and customer insights to colleagues and management

**Reporting & Team Collaboration**

• Provide timely reports and forecasts to management; review progress monthly with Manager
• Monitor account receivables for own customer portfolio in alignment with the accounts receivable team
• Demonstrate positive conduct and effort as a key sales team member; share learnings proactively
• Conduct business activities in accordance with Oterra policies and applicable laws and regulations

Qualifications

• Bachelor’s degree in technical career
• Minimum of 5 years sales experience in food or beverage ingredients
• A knowledge of selling colours and/or applications experience would be extremely advantageous.
• Ability to communicate and coordinate activities at a cross regional and/or global level within Oterra; 
• Ability to drive the sales process; 
• Fluency in Microsoft Office programs a must;
• Fluency in Salesforce advantageous;
• The ability to manage complex issues and work in cross-functional teams; 
• Collaborative, solutions-oriented approach;
• Strong written and spoken communication skills. 

Additional Information