Full-Time

Field Operations Manager

Posted on 5/14/2024

Agero

Agero

1,001-5,000 employees

Provides digital roadside assistance solutions

Automotive & Transportation

Mid

Remote in USA

Required Skills
Communications
Requirements
  • Bachelor’s degree in business or equivalent experience
  • 3 - 5 years of related supplier or asset management and/or procurement related experience
  • Previous service experience in service delivery is a plus
  • Strong analytical, communication, and relationship building skills
  • Excellent performance management and relationship building skills
  • Exceptional written and verbal communication skills
  • Works in a fast-paced environment, builds strong partnerships
  • Utilizes good judgment, analytical, and decision-making skills
  • Works independently with minimal guidance
Responsibilities
  • Create and manage the overall service delivery strategy for all services in the assigned network region
  • Improve service delivery metrics, customer satisfaction, and reduce costs
  • Perform root cause analysis to identify underperforming markets and execute strategies to improve performance metrics
  • Foster strong partnerships with key providers through education of best practices
  • Manage providers to meet assigned performance metrics for all services
  • Assist with coordinating competitive intelligence and market feedback on essential issues

Agero, Inc., a Cross Country Group Company, offers white-label roadside assistance, accident management, and digital dispatch solutions powered by their SWOOP software, aiming to enhance the driving experience and provide greater transparency for service providers and clients. Their transformative digital roadside platform and breakthrough dispatch software are informed by deep industry expertise and aim to create stronger and lasting relationships between drivers and their customers.

Company Stage

M&A

Total Funding

$19.7M

Headquarters

Medford, Massachusetts

Founded

1972

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

10%

Benefits

Competitive salary

Flexible time off

401(k) matching

Tuition assistance

Commuter benefits

Fully remote opportunities