Full-Time
Technical Support Analyst
Posted on 11/15/2024
Waystar
501-1,000 employees
Healthcare payment technology and financial solutions
Entry
Duluth, GA, USA
- Honesty and integrity – always doing the right thing for our clients
- Passion for service and a dedication to client satisfaction
- A curious nature that seeks to understand the root of the issue
- Focused on delivering on our promises
- Willing to do whatever it takes to always bring our best work
- Unafraid to move with speed and efficiency to make things happen
- A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
- Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
- Prior use of Salesforce or another customer relationship management software
- Bachelor’s Degree
- Provide exceptional support to our clients with meaningful and thoughtful communication– via phone (inbound and outbound calls), online support requests, and live chat
- Be a problem-solver that seeks to understand the heart of each client’s issue. You are technically savvy and a thorough troubleshooter
- Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
- Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
Waystar simplifies healthcare payments through its cloud-based platform. This platform helps healthcare providers manage their financial workflows more efficiently and enhances the overall financial experience for patients. It is utilized by over 450,000 providers, 750 health systems and hospitals, and 5,000 health plans, and it seamlessly integrates with all major healthcare information systems (HIS) and practice management systems. Unlike many competitors, Waystar focuses on unifying various payment processes into a single platform, making it easier for providers to handle their financial operations. The goal of Waystar is to bring clarity and efficiency to healthcare payments, benefiting both providers and patients.
Company Stage
IPO
Total Funding
$57.5M
Headquarters
Louisville, Kentucky
Founded
2000
Simplify's Take
What believers are saying
- Waystar's successful IPO, raising $968 million, provides significant capital for growth and innovation.
- Credit rating upgrades from Fitch, Moody's, and S&P Global enhance Waystar's financial stability and attractiveness to investors.
- Partnerships with major EHR providers like Meditech expand Waystar's market reach and operational capabilities.
What critics are saying
- The healthcare payments sector is highly competitive, requiring continuous innovation to maintain market leadership.
- Dependence on the U.S. healthcare system's administrative expenses could pose risks if regulatory changes occur.
What makes Waystar unique
- Waystar's platform integrates with all major HIS and practice management systems, offering unparalleled compatibility in the healthcare payments sector.
- The company's use of AI and proprietary algorithms to streamline payment workflows and improve financial accuracy sets it apart from competitors.
- Waystar's consistent recognition, such as winning the 'Healthcare Payments Innovation Award' for three consecutive years, underscores its leadership in healthcare payment technology.
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Benefits
401(k) matching: We’re proud to help our team members build their financial futures with a range of investment options available.
Career mobility: We’re all about professional growth. In 2018, roughly 15% of our team members stepped into a new role within the company.
Waystar welcome: Our weeklong onboarding program positions introduces our company and leadership team and positions every new hire for success.
Family friendly: Waystar offers paid leave for maternity, paternity and adoption and prioritizes work-life balance for all team members.