Process Specialist
Amazon
Process Specialist
Amazon
Sells products online and rents cloud computing
Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.
Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale
Key job responsibilities
• Process Ownership & Execution: Independently learn and execute new processes across test and production environments, meeting defined SLA, productivity, quality, and other business metrics.
• Operational Ownership: Own day-to-day queue and workflow management, ensuring timely resolution, effective prioritization, and consistent delivery against business goals. Manage volume fluctuations and changing priorities without impacting performance.
• Stakeholder Management: Serve as a point of contact for assigned processes; partner with business and operations stakeholders to understand requirements, provide updates, resolve issues, and deliver agreed outcomes.
• Data & Business Reviews: Track and analyze process metrics, identify trends and gaps, and contribute to WBRs, MBRs, QBRs, and other business reviews with relevant insights and actions.
• Problem Solving: Investigate defects and process gaps, perform root-cause analysis, and implement corrective actions. Make sound decisions in ambiguous situations using available data and business context.
• Process Improvement & Automation: Identify process inefficiencies, standardize workflows, and drive best-practice adoption. Identify opportunities to eliminate manual effort through automation and partner with Tech and other teams to implement scalable solutions.
• Documentation & Knowledge Management: Develop and maintain SOPs, process documentation, and workflow mechanisms to support consistent execution and effective knowledge transfer.
• Flexibility to work in 24x7 shift and rotational weekly off
- Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience in an operational role
- Experience working with MS Excel, VBA, SQL, Data Warehouse or business intelligence systems and data visualization tools such as Tableau
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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