Full-Time
Support Services Associate
Deadline 6/10/27
Loretto Management
Continuing care and senior services
Compensation Overview
$19.42 - $19.76/hr
Syracuse, NY, USA
In Person
Category
 Customer Experience & Support (1) |
|---|
Required Skills
Customer Service
HIPAA
Requirements
- A high school diploma, GED, or the ability to pass a written TABE test is required.
- The ability to read, write, and understand English is required.
- The ability to follow simple verbal and written directions is required.
- Excellent customer service skills are required.
- The ability to stand for 8 hours or the duration of the shift is required.
- The ability to use mops, buckets, cleaning solutions, vacuum cleaners, utility carts, floor-cleaning machines, wet/dry vacuums, and other department equipment is required.
- The ability to lift up to 50 pounds is required.
- The ability to frequently stand, walk, push, pull, lift, grasp, climb, balance, stoop, kneel, crouch, reach, talk, hear, see, and perform repetitive motions, including moving light furniture, is required.
Responsibilities
- Maintain the facility and environment in a clean, safe, and orderly manner for resident comfort and convenience.
- Clean furnishings, fixtures, windows, mirrors, appliances, heating and cooling units, resident apartments, living and recreational areas, offices, bathrooms, and entrance and exit areas.
- Clean floors and carpets by vacuuming, sweeping, dusting, damp or wet mopping, stripping, waxing, buffing, and disinfecting.
- Organize closets and drawers as needed.
- Make beds and straighten residents' apartments as needed.
- Handle clean and dirty linen appropriately.
- Set up caution or safety signs before performing cleaning duties.
- Use proper cleaning and disinfecting solutions and store them according to policy.
- Dispose of recyclable, regulated medical, and regular waste in the proper containers and reline containers with plastic liners as appropriate.
- Maintain dining areas and kitchens in a clean and sanitary condition.
- Load soiled dishes, trays, and other ware into the washing machine; remove them after cleaning, inspect them, and store them in designated locations.
- Maintain assigned areas according to schedule and maintain kitchen cleanliness.
- Discard old food according to policy and procedure.
- Clean microwaves and other equipment or appliances after use and store cleaned items in the proper areas.
- Deliver room-service trays.
- Retrieve dining-services deliveries and shipments and store supplies accordingly.
- Accompany vendors for deliveries.
- Assist with serving duties as required.
- Clean dining rooms, including tables, chairs, and floors.
- Assist with special-event or celebration setup and takedown.
- Report unsafe or hazardous conditions, defective equipment, and fixture damage promptly to the supervisor.
- Ensure work areas are clean and free of equipment and supplies during breaks and at the end of the workday.
- Replenish food, toilet tissue, paper towels, soap, and can liners in assigned work areas.
- Follow work and cleaning schedules for the respective shift and area.
- Keep work areas free of hazardous objects and store cleaning supplies and equipment safely during and at the end of the shift.
- Observe safety precautions, including universal precautions, isolation procedures, and chemical labeling.
- Provide customer service to residents, visitors, and staff.
- Promote and role-model Loretto's mission, values, vision, and strategic goals.
- Attend and participate in required meetings and training sessions, including reorientation.
- Comply with established policies, procedures, and codes of conduct.
- Adhere to health and safety requirements, regulations, policies, and procedures.
- Practice and teach safety awareness and identify, report, or correct safety and environmental issues.
- Understand HIPAA and other compliance and regulatory requirements associated with the role and complete required training or certifications.
- Perform related duties as assigned.
Loretto Management is a nonprofit continuing-care organization serving older adults in Central New York. Its network provides independent and assisted living, skilled nursing, rehabilitation, memory support, home and community services and specialized programs that help people move between levels of care. Clinical, residential and support teams work across multiple campuses and settings. Loretto's operating model is a connected senior-care system rather than a single nursing home, designed to support changing health, housing and daily-living needs over time.
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