Apexon

Digital technology services and platform solutions

IT Help Desk

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeNew Castle, DE, USANo salary listedIn-person

About the Job

Requirements

Problem-solving skills.
Analytical skills.
Customer service experience.
Patience.
Excellent written and verbal communication skills.

Responsibilities

Provide technical support to users, troubleshoot issues, and offer guidance on computer hardware, software, and other information technology-related problems.
Act as the first point of contact for users by addressing queries and concerns through phone, email, chat, or in-person channels.
Document interactions, escalate complex issues, and follow up with users to ensure problems are resolved.

Job Description

Role Title: IT Help Desk

Position: 1

Location: New Castle, DE.

Required Skills:

Problem-solving skills.
Analytical skills.
Customer service experience.
Patience.
Excellent communication skills, written and verbal.

Responsibilities:

Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Apexon

Digital technology services and platform solutions

Apexon provides digital technology services and platform solutions to help clients improve how people experience and interact with technology. It combines work in digital experience, analytics, AI, and cloud to turn data into smarter, easier-to-use systems. The company offers delivery across consulting, engineering, and platform capabilities to build intelligent and engaging digital experiences for customers. What sets Apexon apart is its scale and global presence (over 5,000 professionals in 10+ offices) and its focus on merging technology areas with a human-centered approach under the banner of #HumanFirstDigital. The company's goal is to empower humans by delivering intelligent, experience-driven solutions that increase customer insight and digital effectiveness.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Southfield, MI
Founded: 1996

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