Senior Data Scientist

What’s the opportunity?

The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We’re a team of data scientists and product researchers who use data — both big and small — to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.

Data Scientists partnering with our Growth team combine their interest and expertise in the commercial side of the business with their interest in the product to identify opportunities for growth in the business. This role will partner across R&D, Sales and Marketing to identify opportunities to drive improvements across the funnel and measure the impact of those initiatives on commercial performance.

What will I be doing? 

• You’ll partner with product and GTM teams to help them identify important questions and answer those questions with data.
• You’ll work closely with product managers, sales and marketing leaders to develop success metrics, set targets, measure results and size opportunities.
• You’ll perform root cause analysis to help uncover the underlying drivers of performance. 
• You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.
• You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.
• You’ll influence our product and GTM strategy through experimentation, exploratory analysis and quantitative research
• You’ll build and automate actionable models and dashboards
• You’ll craft data stories and share your findings and recommendations across R&D, GTM and the broader company
• You’ll drive and shape core RAD foundations and help us improve how the RAD org operates

What skills do I need? 

• 5 + years experience working with data to solve problems and drive evidence-based decisions
• Excellent SQL skills and good knowledge of statistics
• Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision
• Excellent communication skills (technical and non-technical) and a focus on driving impact
• Strong growth mindset and sense of ownership. Innate passion and curiosity

Bonus skills & attributes 

• Experience with a scientific computing language (such as R or Python)
• Experience with BI/Visualization tools like Tableau, Superset and Looker
• Experience with data modeling and ETL pipelines
• Experience working with product teams

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

#LI-Hybrid