Full-Time

Technical Escalation Engineer 2

Synthetics/Rum, US West

Posted on 5/16/2024

Datadog

Datadog

5,001-10,000 employees

Provides comprehensive cloud monitoring and analysis

Data & Analytics

Mid

San Francisco, CA, USA

Required Skills
Linux/Unix
Requirements
  • Self-motivated
  • Detail-oriented
  • Continuous learning mindset
  • Basic knowledge of Linux
  • Customer-facing Support or Solutions Engineer experience
  • Experience in multi-channel technical support at a SaaS company (2+ years)
Responsibilities
  • Develop technical knowledge with Datadog Synthetic and Real User Monitoring
  • Investigate customer escalations and lead technical calls with clients
  • Handle high priority issues
  • Build documentation and knowledge base articles
  • Run office hours and lead learning sessions for the Solutions team
  • Prepare the team for new products and features
  • Identify areas of improvement with Engineering and Product

Datadog provides a cloud-based monitoring platform that integrates seamlessly with cloud environments, supporting DevOps teams by enabling real-time data analysis and comprehensive observability. Its extensive suite of services includes infrastructure monitoring, log management, application performance monitoring (APM), and more, making it an essential tool for managing modern cloud applications. This company is pivotal in aiding organizations to optimize their operational health and efficiency, setting a standard in the industry for thorough and accessible cloud application insight.

Company Stage

IPO

Total Funding

$147.9M

Headquarters

New York, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

16%

1 year growth

24%

2 year growth

64%
INACTIVE