Account Manager
TikTok
Account Manager
TikTok
Short-form video platform with ads
TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small. About the Role: The SMB Account Manager will be a crucial member of a growing team that will support sales in meeting its objectives and providing best in class customer service to clients. This role is responsible for partnering with the SMB clients and internal stakeholders to drive revenue by negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our customers. The SMB Account Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and leverage scalable solutions to grow and support SMB customers. Responsibilities: - Drive the TikTok SMB business and revenue by developing partnerships with SMB clients and agencies. - Ensure that our clients receive the highest level of sales and operational customer service. - Update clients on TikTok products and developments and educate clients and agencies on best practices. - Use a consultative approach by offering strategic media solutions with all clients. - Develop and implement best practices for client interaction, sales and services. - Create persuasive sales presentations using market trends and case studies. - Create compelling sales propositions utilizing internal and external data for respective regions. - Liaise with cross-functional teams on structuring and executing operational and strategic initiatives.
Minimum Qualifications - 5 years of experience in marketing, brand advertising, media sales, and/or online advertising experience. - Experience in social media, mobile apps, digital and mobile marketing. - Knowledge of a self-serve platform, auction, or programmatic ad products. - Proven performance, winning the support of key stakeholders, and track record of reaching and exceeding sales goals. - Ability to perform well in a highly dynamic, rapidly changing environment. Also, a creative, outside-the-box thinker and strategist, a self-starter, and a team player. - Passion about TikTok marketing, and up for the challenge of building something from the bottom up. - Excellent verbal and written Spanish & English language skills. Preferred Qualifications - Proactive attitude with excellent data analytical skills in excel, SQL is a plus
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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