Customer Service Representative
Nuitée
Customer Service Representative
Nuitée
API-first hotel connectivity & distribution
About the company
At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”
By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.
With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.
Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.
Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.
We're looking for an experienced Customer Service Representative (Night Shift) to join our growing Customer Service team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases during overnight operations. You will act as a critical point of contact for escalations, ensuring swift and professional responses when travellers need support the most.
If you enjoy solving complex problems, staying calm under pressure, and prefer working overnight as part of a global operation, you'll likely find this role rewarding.
What you’ll do
Shift Pattern
This role is designed primarily for overnight coverage as part of our global 24/7 Customer Service operation.
This role could be a great fit if you…
Who thrives at Nuitée
If you enjoy solving problems that matter, taking ownership, and helping customers through challenging moments, you’ll likely thrive at Nuitée.
You’ll join a collaborative, fast-moving team where your decisions have a direct impact on the customer experience. Every day is different, and you’ll play a key role in helping travelers navigate unexpected situations with confidence.
If this sounds like the kind of challenge you’re looking for, we’d love to hear from you!
Why Nuitee?
At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.
By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.
By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at [email protected]. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.
Nuitée provides B2B travel technology infrastructure, acting as the Stripe for travel by offering an API-first platform that connects hotel suppliers with a range of demand partners so partners can build their own booking experiences and monetize audiences. Its multi-product ecosystem delivers real-time hotel inventory and data through a single API, including a booking engine and analytics, enabling hotel partners to reach global channels while demand-side clients control branding and pricing. Nuitée differentiates itself with a purely API-first approach that consolidates multiple supplier connections into one interface and targets non-traditional buyers like banks and fintechs looking to embed travel bookings. The company aims to scale its platform, expand partnerships worldwide, and help more businesses embed and monetize hotel bookings via its unified API.
Explore more opportunities at Nuitée