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D.R. Horton

Builds and sells single-family homes across the US

IT Support Services Manager

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeArlington, TX, USANo salary listed

About the Job

Requirements

  • A bachelor's degree (B.A.) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
  • Fundamental understanding of DHIM and DHI Title systems and interfaces, including whom to contact when issues arise.
  • Must be onsite Monday through Friday; Saturday or Sunday onsite availability may be scheduled in advance.

Responsibilities

  • Create and maintain training, troubleshooting, and other Help Desk documentation.
  • Schedule Help Desk staff to provide necessary coverage for business activities.
  • Manage and distribute monthly Help Desk statistics.
  • Coordinate periodic reviews of system access and review and certify the results.
  • Perform initial triage, escalation, and coordination of system problems reported to the Help Desk.
  • Identify problem-report trends and recommend actions based on those trends.
  • Coordinate with the DHIM Training Department to provide Help Desk assistance during scheduled training classes.
  • Act as a liaison between the FS Help Desk, the Corporate IT Help Desk, and other FS IT groups.
  • Coordinate with Compliance and FS Licensing regarding audit questions and procedure modifications resulting from legal and regulatory changes.
  • Assist in rolling out new systems and software identified by other IT groups.
  • Comply with record-retention requirements for affected FS Help Desk documents.
  • Periodically review outstanding tickets to ensure timely completion.
  • Review selected data after Help Desk review, such as Empower access, FS cell phones, and Application Extender.
  • Conduct periodic team meetings.
  • Coordinate research and testing, and at times lead work on new desktop, laptop, and printer technologies, operating-system releases, and maintenance.
  • Create Help Desk support documentation and provide specialist training.
  • Supply ad hoc reports to management on Help Desk activity.
  • Assign work orders and follow through to completion.
  • Manage two or more employees in a specific IT area and direct, coordinate, and evaluate their work.
  • Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.

About the Company

D.R. Horton

Builds and sells single-family homes across the US

D.R. Horton builds and sells single-family homes, townhomes and condominiums across the United States, mostly for first-time and move-up buyers. Most revenue comes from selling homes it builds on land it buys or controls through purchase contracts, with local divisions managing land, construction and sales. Its own mortgage lender, DHI Mortgage, and its title agency earn fees by financing and closing many of those purchases. The company also builds single-family and multifamily rental communities and sells them to investors once they are leased, adding a second home-sales channel. It was founded in 1978 in Texas and is headquartered in Arlington, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Arlington, TX
Founded
1978

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