Cato Networks

Cloud-based network security and connectivity platform

Customer Success Manager

Customer SuccessConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

At least 5 years of experience, ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or cybersecurity company.
Experience in full commercial negotiations and some technical escalation.
Experience and exposure working with networking or security software solutions.
Excellent customer communication and presentation skills, including the ability to articulate messages clearly, concisely, professionally, and compellingly to different audiences.
Ability to listen effectively, understand customer needs even when they are not clearly articulated, and find sustainable solutions.
Ability to influence and persuade at all levels and gain trusted-advisor status with key stakeholders.
Ability to stay organized and work effectively in a nimble, fast-paced environment.
Effective problem-solving, ownership, and commitment to resolving issues.
Comfort working within a geographically distributed team for a hyper-growth global organization.
Ability to travel up to 25% of the time.
Solid technology background, ideally with hands-on prior experience in several of the following domains: routing (static, BGP, EIGRP, etc.); switching; SD-WAN; firewalls and proxies; Secure Web Gateway, CASB, and DLP; identity management (SSO, SAML, LDAP, etc.); threat protection mechanisms (IPS, AM, etc.); load balancing; networking protocol analysis (TCP, UDP, IP, ICMP, etc.); WAN and MPLS.

Responsibilities

Manage the full-cycle health of assigned accounts to ensure customers stay, grow, and realize the full value of their investment in Cato technology.
Develop meaningful relationships with key customer stakeholders and Cato teams, including Sales, Customer Success, R&D, and Support Engineering.
Own and orchestrate Cato's post-sales motion, including conducting QBRs, product-adoption maturity assessments, renewals, and upsells.

Cato Networks is the converged network and security cloud for the AI era.

As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.

Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.

As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

Responsible for the full cycle health of assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing and owning renewals and upsells

Requirements:

5+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
Experience in full commercial negotiations as well as some technical escalation
Experience and exposure working with networking or security software solutions
Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
Must be very well organized and able to work effectively in a nimble and fast-paced environment
Effective problem solver, shows ownership and wants to see issues resolved
Comfortable working within a geographically distributed team for a hyper-growth global organization
Ability to travel up to 25% of the time
Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
- Routing (static, BGP, EIGRP, etc.)
- Switching
- SD-WAN
- Firewalls, Proxy
- Secure Web Gateway/CASB/DLP
- Identity Management (SSO, SAML, LDAP, etc.)
- Threat protection mechanisms (IPS, AM, etc.)
- Load Balancing
- Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
- WAN, MPLS

#LI-MR1

About the Company

Cato Networks

Cloud-based network security and connectivity platform

Cato Networks provides a cloud-based network and security service that connects all of a business's branches, data centers, remote workers, and cloud resources through a single platform. It offers Cato SASE Cloud with SSE 360, which merges network connectivity and security into one service that can progressively replace or augment existing networks and security tools. The system runs from the cloud and is accessed via a subscription, scalable to fit organizations of any size. It operates from 80+ global points of presence to ensure secure, optimal routing and performance for users anywhere, with built-in traffic optimization to reduce data usage and costs. In short, it delivers secure, fast, and centralized connectivity for distributed organizations, aiming to simplify and strengthen enterprise networking and security at scale.

Company size: 1,001-5,000
Company stage: Private
Total funding: $1.1B
Headquarters: Tel Aviv-Yafo, Israel
Founded: 2015

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