MyMichigan Health

Boutique insurance agency for employee benefits

Unit Assistant

Clinical Support & Patient AdministrationUpdated on Nov 10

Part-timeWest Branch, MI, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
A medical terminology course or equivalent experience acquired through a clinical setting is required.
Demonstrate medical terminology proficiency by written examination with at least 90% accuracy.
Demonstrate proficient keyboarding skills of at least 35–40 words per minute.
Possess strong organizational and prioritization skills.
Communicate successfully with individuals and groups, interacting with people at all levels to explain ideas and concepts clearly.
Be able to wear personal protective equipment that includes latex materials or an appropriate substitute if required for the position.
Be able to move freely about the facility, with or without an assisted device, and perform the functions of the job.
Have vision and hearing sufficient to perform the work, with or without assistive devices.
Be able to sit, stand, and walk for long periods, and make postural changes such as stooping, kneeling, or crouching.
Follow bloodborne pathogen and tuberculosis testing requirements.
Handle multiple tasks, work independently, maintain regular and predictable attendance, stay awake, and work with others.
Have dexterity for handling, reaching, grasping, fingering, and feeling, including repeated movements as needed.
Be able to occasionally lift or carry 0–10 pounds; the physical demand level is sedentary.

Responsibilities

Process charts and orders by using the appropriate forms and downtime packets, immediately notifying the nurse of STAT orders, scheduling procedures and appointments, arranging patient follow-up appointments, obtaining required paperwork or consents through FormFast, and correctly placing referrals.
Maintain records by faxing records as requested, checking the electronic medical record for an advance directive upon admission, copying and filing it in the chart when present, placing a copy in the nurse's box for review when it is not current, notifying the nurse when an order for DNR status is needed, and flagging charts with AMD and DNR stickers when appropriate.
Demonstrate competency using functions in the electronic medical record and place orders for NPO status before tests as applicable.
Answer communication systems appropriately.
Order nourishment-room stock and office supplies as needed.
Use available time productively by preparing charts, checking supplies, organizing, and cleaning; perform other duties assigned by the nurse, Clinical Supervisor, or Unit Manager.
Demonstrate competency using equipment pertinent to the unit secretary role, including copy and fax machines.
Demonstrate competency using Microsoft Windows and complete scheduled Connect modules.
Work collaboratively with other health team members and maintain effective working relationships.
Maintain a professional appearance, follow the dress code, and wear the appropriate identification badge.
Promote patient satisfaction and handle telephone and intercom calls positively, routing information through proper channels.
Handle routine and special tasks amid frequent interruptions.
Perform duties in accordance with hospital policies and procedures and remain within the unit secretary job description.
Remain at the desk unless relief is provided.
Follow procedures for reporting errors and completing variance reports.
Understand emergency preparedness procedures, including fire drills, arrest, evacuation, and bomb threats, and respond calmly and efficiently.

Desired Qualifications

One or two years of experience in a healthcare setting, such as a hospital, physician's office, or insurance company, with exposure to medical terminology.

Summary

The Unit Assistant is a member of the nursing staff who acts as a receptionist on the nursing unit and assumes the responsibility for clerical duties and the communication systems. The Unit Assistant is responsible to the RN, Clinical Supervisors and the Unit Manager.

Responsibilities

(40%)* Processing of Charts/Orders- Utilizes specific forms and packets appropriately for downtime. Notifies nurse immediately of STAT orders. Schedules procedures and appointments through Central Scheduling and through patient care departments. Schedule follow-up appointments for patients. Obtains necessary paperwork and/or consents from formfast. Demonstrates correct procedure for placing referrals.

(30%)* Maintenance of records- Faxes records to appropriate designation as requested Checks in EMR for Advance Directive on admission of a patient. If one is present, makes a copy and places it in the front of the chart. If not current, places a copy in the nurse box for review with the patient. Notifies nurse of need for order of DNR status. Flags the chart with AMD and DNR stickers when appropriate.

(30%)* Computer Programs- Demonstrates competency to use functions within the EMR etc. Places order for NPO status prior to tests as applicable.

OTHER DUTIES AND RESPONSIBILITIES:

Answers systems appropriately.

Orders stock for nourishment room.

Orders office supplies as needed.

Utilizes spare time productively (make up charts, check supplies, organize, clean, etc. Performs miscellaneous duties as assigned by the Nurse, Clinical Supervisor or Unit Manager.

Takes initiative to perform duties not directly assigned.

Demonstrates competency to use equipment pertinent to the US role (copy machine, fax machine, etc).

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.

An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Works collaboratively with other health team members and enhances working relationships.

Demonstrates a positive, courteous, and helpful attitude to others.

Exhibits positive verbal and non-verbal communication and is accountable for own conduct Maintains a professional appearance, adheres to the dress code, and wears the appropriate ID badge.

Consistently strives to exceed the customers expectations and promotes patient satisfaction.

Completes Connect modules as scheduled.

Handles telephone and intercom calls in a positive manner and routes information through proper channels.

Handles routine, as well as special tasks under conditions of frequent interruption.

Performs duties in accordance with hospital policy/procedures and does not perform duties outside the unit secretary job description.

Remains at the desk at all times unless relief is provided.

Follows correct procedure for reporting of errors and procedure for completing variance reports.

Demonstrates understanding of role in emergency preparedness procedures such as fire drills, arrest, evaluation, bomb threat, etc. and performs calmly and efficiently during emergencies.

Certifications and Licensures

Credential:BLS: Basic Life Support

Equivalent Experience: Within 1 month of hire or transfer.

Qualification Source: AHA

Credential:NIMS IS 100: NIMS IS 100 Introduction Incident Command System

Equivalent Experience: Within 6 months of hire or transfer

Credential:NIMS IS 700: NIMS IS 700 Introduction National Incident Mgt System

Equivalent Experience: Within 6 months of hire or transfer

Required Education

Education: HIGHSCHOOL DIPLOMA or GED

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Medical terminology course or equivalent experience acquired through a clinical setting required.

Must demonstrate medical terminology proficiency by written exam with a minimum of 90% accuracy.

Must demonstrate proficient keyboarding skills of at least 35-40 wpm.

One or two years of experience in a healthcare setting; hospital, physicians office or insurance company with exposure to medical terminology preferred.

Strong organizational and prioritization skills Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

Equivalent Experience and Other Comments (Education)

Education: HIGHSCHOOL DIPLOMA or GED

Other Comments

Credential:BLS: Basic Life Support

Equivalent Experience: Within 1 month of hire or transfer.

Qualification Source: AHA

Credential:NIMS IS 100: NIMS IS 100 Introduction Incident Command System

Equivalent Experience: Within 6 months of hire or transfer

Credential:NIMS IS 700: NIMS IS 700 Introduction National Incident Mgt System

Equivalent Experience: Within 6 months of hire or transfer

About the Company

MyMichigan Health

Boutique insurance agency for employee benefits

MyMichigan Health is a boutique insurance agency that plans employee benefits for entrepreneurs and small to mid-sized businesses, representing over 100 national carriers. It researches market options to match employers with a mix of health, life, dental, and vision plans at lower premiums, delivered through a co-branded Employee Benefit Portal. It stands out with a large carrier network, tailored market research for SMBs, and a portal that simplifies enrollment and benefits administration. Its goal is to provide affordable, comprehensive employee benefits that fit the needs of small and medium-sized businesses while making enrollment easy.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: Not listed

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