Full-Time

IT Support Analyst

Confirmed live in the last 24 hours

Pushpay

Pushpay

501-1,000 employees

Online and mobile church management software

Consumer Software
Education

Entry

Redmond, WA, USA

Required Skills
TCP/IP
Communications
Management
Requirements
  • Solid understanding of desktop operating systems (e.g. macOS and Windows)
  • Strong understanding of common software applications (e.g., Google Workspace, Slack, Microsoft Office, web browsers)
  • Basic knowledge of SaaS tooling and management
  • Basic understanding of network infrastructure concepts and how to troubleshoot issues (eg. TCP/IP, DNS, DHCP, Ethernet, Wi-Fi)
  • Basic understanding of equipment life-cycle management
  • Familiarity with hardware components, troubleshooting techniques, and printer support
  • Basic understanding of deployment concepts and mobile device management
  • Strong problem-solving skills with a customer-focused approach
  • Able to resolve issues remotely and without direct access to customer hardware
  • Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner
  • Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively
  • Self starter with a strong work ethic and the ability to work with minimal supervision and alone when necessary
  • A team player with a positive attitude and the willingness to learn and grow within the role
Responsibilities
  • End-User Support
  • Incident Management
  • Software Installation and Configuration
  • Hardware Deployment
  • System Administration
  • Network Support
  • Documentation
  • Employee Onboarding/Departures
  • Security Compliance
  • IT Asset Management
  • Collaborative Team Player

A leader in online church management and donation solutions, this company is at the forefront of integrating technology into faith communities. With offerings like donor development tools, financial dashboards, and mobile ministry experiences, it maximizes engagement and generosity. The inclusion of modern payment options like stock and cryptocurrency further shows its commitment to adaptable and forward-thinking solutions that cater to diverse congregational needs.

Company Stage

IPO

Total Funding

$96M

Headquarters

Redmond, Washington

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

3%

2 year growth

10%

Benefits

Career Development - We offer credits towards Audible audiobooks and Kindle books to help you grow your career. If it’s related to your job, we’ll buy you the book.

401(k) Matching - We hope you work here for a long time, and we’ll help you prepare for retirement with a matching program and vesting schedule that rivals most employers.

100% Medical Coverage - Healthy employees are critical to our success. That’s why we pay 100% of your medical premium and 50% of your dependent’s premium.

Corporate Giving - Generosity is more than a talking point here. We support employees in volunteering locally and participating in giving campaigns throughout the year.

Carpool Incentives - Traffic is the worst. Find a co-worker and beat the gridlock together with carpool incentives for using innovative apps like Scoop and Waze Carpool.

Unlimited Healthy Snacks - Our Nespresso machines power us through the gloomy winters (and all year long, to be honest). When that’s not enough, grab fresh fruit, veggies, or one of the dozen rotating snacks!