Customer Sales & Service Representative - Nursery & Store

Company Overview

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

Position Overview

What you’ll do:

• Deliver exceptional customer service both inside the branch and outdoors in the yard and nursery.
• Greet customers, understand their needs, and assist with product selection, including plant material and nursery products.
• Build and maintain strong relationships with commercial and residential customers.
• Assist customers with questions, product availability, and orders in person, by phone, and through available ordering channels.
• Pull, prepare, and stage inventory for customer pickup and delivery.
• Assist customers with loading purchases and plant material into vehicles, including products weighing up to 50 pounds.
• Unload incoming shipments and assist with receiving, organizing, tagging, and stocking plant material and other inventory.
• Maintain plant material to support proper care, watering, airflow, product identification, presentation, and overall quality.
• Develop and maintain knowledge of plant varieties, nursery products, product locations, and branch inventory to serve as a knowledgeable resource for customers.
• Replenish, merchandise, and organize products throughout the branch, yard, and nursery.
• Utilize UE and other branch technology and systems to assist customers, process transactions, locate products, and support daily operations.
• Assist with inventory management and identify products, signage, supplies, and materials that require replenishment or attention.
• Maintain clean, organized, safe, and customer-ready indoor and outdoor work areas.
• Proactively identify and address opportunities to improve the customer experience and branch operations.
• Partner with branch leadership and team members to support sales, operational goals, safety, and continuous improvement.
• Perform other duties as assigned.

Skills We Are Seeking

• Experience with plant material, nursery products, horticulture, landscaping, or a closely related green-industry environment.
• Working knowledge of plant material and nursery products, with an interest in continuing to develop product expertise.
• Strong customer service skills and a genuine interest in helping customers identify the right products and solutions for their needs.
• Comfortable working in a hybrid indoor/outdoor environment that includes serving customers at the counter and performing hands-on work in the yard and nursery.
• Previous customer service, sales, retail, wholesale, or branch experience preferred.
• Comfortable learning and using technology, including UE, mobile devices, point-of-sale systems, inventory systems, and other branch tools.
• Ability to consistently lift and move up to 50 pounds and assist customers with loading products.
• Willing and able to perform physical responsibilities, including loading, unloading, stocking, organizing, receiving, and moving products.
• Self-motivated and proactive, with the ability to identify priorities and take initiative.
• Strong communication, teamwork, problem-solving, and organizational skills.
• Dependable, adaptable, safety-minded, and comfortable working in a fast-paced environment.
• Conversational Spanish is a plus, but not required.
• Experience operating equipment such as a forklift, skid steer, or front-end loader is a plus.
• High school diploma or equivalent preferred.

Compensation & Benefits
SiteOne offers a competitive compensation and benefits package designed to support the well-being of our associates. Benefits for benefit-eligible associates may include:

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!

What This Job Description Covers
The information contained here is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.

Our Commitment to Equal Opportunity
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment.
All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

Avoiding Recruiting Scams
Your safety matters to us. To make sure you’re interacting with a real SiteOne hiring team member, here’s how to protect yourself from recruiting scams:

• We will never ask for payment, sensitive personal information, ID documents over email, messaging apps, or text.
• All open positions will be posted on our official careers page: careers.siteone.com
• Any email you receive will be sent from a @siteone.com email address.
• If you receive outreach that seems unusual, please contact [email protected] to confirm.

Compensation Transparency
Starting pay will depend on factors such as location and experience and will always meet or exceed applicable state and local minimum wage laws.