Full-Time

Servicing Specialist

Call Center

Posted on 11/8/2024

Hometap

Hometap

201-500 employees

Provides cash for home equity access

Fintech
Financial Services

Junior

Remote in USA

Category
Customer Success & Support
Requirements
  • 1-2 years of experience with mortgage servicing call centers
  • Experience reading mortgage documentation
  • Relentless attention to detail with a high degree of accuracy
  • Ability to multitask and work under pressure within a deadline-oriented environment
  • Comfort working independently as well as in a team environment, with a desire to take ownership of work
  • Strong client service skills, and an ability to communicate professionally with others
  • Comfort being assessed according to our quality control guidelines
  • Willingness to roll up your sleeves and assist with other tasks and teams as needed
  • Bachelor’s degree, ideally in business, finance or a related field
Responsibilities
  • Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism
  • Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments
  • Create and explain settlement statements
  • Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy
  • Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners
  • Review subordination requests for approval or denial
  • Follow all company, investor and legal guidelines

Hometap provides homeowners with a way to access their home equity without selling their property or incurring additional debt. The company offers a lump sum of cash in exchange for a share of the future value of the home, allowing homeowners to unlock up to $600,000 of their equity without monthly payments or interest. Hometap earns revenue by sharing in the appreciation of the home's value when it is sold or when the homeowner repurchases Hometap's share. This approach sets Hometap apart from traditional home equity loans, as it offers a flexible and debt-free solution. The company's goal is to simplify the financial process for homeowners, helping them achieve their financial objectives, such as paying off debt or funding education, while maintaining a high level of customer service.

Company Stage

Debt Financing

Total Funding

$405.6M

Headquarters

Boston, Massachusetts

Founded

2017

Growth & Insights
Headcount

6 month growth

5%

1 year growth

20%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing interest in alternative financing boosts Hometap's market potential.
  • Hometap's $278 million securitization indicates strong investor interest in home equity investments.
  • Expansion into New York City taps into a large market with significant home equity potential.

What critics are saying

  • Rising interest rates may make traditional loans more attractive than home equity investments.
  • Increased competition from fintech companies could erode Hometap's market share.
  • Potential regulatory changes in housing finance could impact Hometap's business model.

What makes Hometap unique

  • Hometap offers a debt-free way to access home equity, unlike traditional loans.
  • The company provides a lump sum in exchange for a share of future home value.
  • Hometap's Home Equity Dashboard aids homeowners in managing their financial decisions.

Help us improve and share your feedback! Did you find this helpful?

Benefits

401k plan with match

Commuter benefits

Healthcare coverage

Flexible work schedule

Paid parental leave

Unlimited PTO

Learning & development

Generous share package

INACTIVE