Senior UX Product Researcher - AWS Region Services

Description

As a Senior UX Product Researcher on our team, you'll work alongside engineers, designers, and product managers to bring customer evidence into product and roadmap decisions. You'll go deep on how builders and technical teams actually work, and make sure their needs shape what we build.

You'll lead end-to-end research programs across major product lifecycles, influence strategy through evidence, and help define the experience for the AWS service teams and customers who depend on our products every day.

You'll partner closely with senior leadership and product stakeholders to ensure what we build is grounded in a deep understanding of our users — many of whom are technical builders with sophisticated needs.

Why join us?
- Work closely with engineering and bring customer evidence directly into technical architecture and roadmap decisions.
- Research a sophisticated builder and technical audience whose work powers products used by millions worldwide.
- Shape product and platform strategy through deep user understanding, not just validate decisions after they're made.
- Collaborate with world-class designers, engineers, and product leaders in a culture that values innovation, ownership, and customer obsession.

Key job responsibilities
- Own and manage research programs for major product and service lifecycles, from discovery through launch and post-launch evaluation.
- Design and execute research using a mix of methods suited to a technical audience — including developer and stakeholder interviews, surveys, diary studies, usability testing, and behavioral/log and telemetry analysis.
- Embed with engineering teams to translate customer and builder needs into technical requirements and influence how services are designed.
- Identify new research opportunities that inform product strategy and influence business decisions.
- Translate complex findings into clear, actionable insights for cross-functional partners and senior leadership.
- Inform strategic planning documents (e.g., Press Releases / Working Backwards narratives) with customer evidence and recommendations.
- Navigate ambiguous business problems and define research approaches that drive clarity.
- Contribute to the broader research community through patents, publications, or internal knowledge sharing.

About the team
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We make it radically easier for AWS service teams and customers to find, understand, and act on the right information about AWS services across regions.

Behind that mission is the Product Registry — the source of truth for AWS service metadata (naming, categorization, lifecycle stage, ownership, hierarchy, regional availability, technical dependencies, and more). Service teams rely on us to track, report, and self-correct their feature catalogs; customers rely on us (through AWS Capabilities by Region and Capability Insights) to understand what's available where. We also help teams achieve parity across AWS regions as they expand.

That's a rich experience problem: our users are technical, their decisions are high-stakes, and their current tools are complex. Research is central to how we decide what to build and judge whether it's working, and you'll have real influence over the direction of the product.

Basic Qualifications

- 5+ years of proven success leading User Research projects with demonstrated impact experience
- 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- Experience in leading User Research projects with demonstrated impact
- Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
- Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- Experience with behavioral data collection, quantitative data analysis, and statistics
- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Preferred Qualifications

- Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
- Experience in a technical field (software development, network development, IT, other related)
- Experience with UX Research in non-US markets
- Experience working in a highly Agile/Scrum environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.