Retail Service Representative

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

Job Description

Renewal by Andersen has an opportunity for a Service Retail Service Representative (RSR) to join our Salt Lake City team! The RSR will focus on providing customer service for delivery partners and customers.

RESPONSIBILITIES:

* Performs data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations
* Answers phone calls, determines nature of business, and directs individuals to appropriate resource
* Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems
* Searches records and files for specific data
* Post entries in books of account, ledgers or other record keeping logs
* Performs routine typing or word processing of materials, including lists, envelopes and form letters
* Coordinates mailing, copying and other administrative projects
* Maintains stock levels of supplies & brochures
* Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application
* Serve as a department project team member and may perform routine special orders/requests
* Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs

QUALIFICATIONS

* High school diploma or equivalent
* Minimum of 1-year customer service experience
* Basic word processing and spreadsheet skills
* Ability to develop and establish good interpersonal relationships
* Demonstrates ability to work and contribute in a team environment
* Good phone etiquette and verbal/writing skills
* Customer orientation
* Flexibility & positive outlook
* Listening skills
* Detail orientation

PAY RANGE:

$18.05 - $26.15



CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [email protected].

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.