Full-Time

Professional Services Delivery Manager

Shopify

Shopify

10,001+ employees

E-commerce platform for creating online stores

No salary listed

Remote in Canada

Remote

Occasional travel for on-site meetings.

Category
Business & Strategy (1)
Required Skills
Agile
SCRUM

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Requirements
  • Proven experience in managing high-complexity projects, consistently delivering results on time and within scope.
  • Demonstrated success in leading cross-functional projects and teams, particularly in software development and deployment environments.
  • Strong technical acumen with the ability to engage effectively with both technical and non-technical stakeholders to gather requirements and define desired outcomes while managing expectations.
  • Deep understanding of Shopify’s product offerings and ecosystem, with experience leveraging Shopify tools and features to drive project success and enhance merchant outcomes.
  • Experience with using and building AI project tools, and applying reflexive AI in day to day project work.
  • Familiarity with Agile and Scrum methodologies.
  • Strong financial acumen with experience in managing project budgets and providing financial insights to stakeholders.
  • Exceptional writing and presentation skills, capable of communicating merchant feedback clearly to diverse audiences and all levels of leadership.
  • A consultative mindset with the ability to apply flexible discovery techniques to uncover merchant needs.
  • Proven track record of establishing trust and credibility as a trusted advisor, prioritizing the merchant experience in all interactions.
  • Capacity to juggle multiple projects simultaneously while addressing internal needs, including the development of documentation, templates, and delivery techniques.
  • Outstanding organizational skills, especially in managing a variety of projects within a portfolio.
  • Thrive in a high-impact, high-performance environment, demonstrating resilience and adaptability.
  • Willingness to travel occasionally for on-site meetings.
Responsibilities
  • Initiate, plan, execute and lead merchant engagements, including the tracking of internal resources and bringing people and teams together to achieve objectives.
  • Be positioned as the point of contact for merchants or their partners to connect with any cross functional team inside Shopify.
  • Management of projects within a portfolio from initiation to completion using industry best practices, using SDLC, Agile, Lean and/or waterfall methodologies.
  • Provide project and ecommerce expertise through sharing Shopify best practices and seek to adopt new and innovative industry trends.
  • Help to raise the bar for the team by continuously improving the methodology and approach to managing projects, creating templates and project assets, and mentoring junior team members.
  • Build and apply AI tooling to project work to accelerate progress and enhance the quality of output.
  • Own the successful, efficient onboarding of Enterprise merchants new to Shopify to the platform or portions of it.
  • Ensure merchant requirements are documented and adhered to throughout the course of the project, managing scope creep and stakeholder expectations.
  • Work with and coordinate internal teams and leadership to populate required legal documents in order to initiate project work. This includes MSAs, SOWs and other forms of documentation.
  • Track, and report on project progress and roadblocks requiring escalation for the portfolio of projects managed by the team.
  • Track relevant team capacity and resource allocation, and manage project budgets.
  • Build relationships at multiple levels within a partner and merchant’s organization using executive presence to fully understand their business and their approach to commerce innovation.
  • Leverage the merchant relationship to identify more growth opportunities inside the Shopify offerings. Assist with merchant or partner opportunity nurturing through partnering with the engagement team.
Desired Qualifications
  • Certifications such as PMP or PMI-ACP (or similar) are advantageous but not mandatory.
  • Familiarity with change management methodologies and leading digital transformation projects is an asset.
  • Expertise in resource allocation to optimize team capacity and project efficiency.

Shopify provides an online platform that lets businesses create and manage their own online stores. It offers a one-stop package for building storefronts, processing payments, handling shipping, and engaging customers, all through a subscription-based model. Merchants choose a plan, then use Shopify’s web-based tools to design their site, add products, set up checkout, and access apps and themes to customize features. The platform also leverages data from billions of interactions to improve services with machine learning, helping merchants optimize sales and operations. What sets Shopify apart is its large ecosystem of app developers, theme designers, and partners that extend functionality, plus its emphasis on an easy-to-use, integrated system rather than relying on separate tools. The company’s goal is to help businesses of all sizes establish and grow an online presence quickly and reliably, reaching customers around the world.

Company Size

10,001+

Company Stage

IPO

Headquarters

Ottawa, Canada

Founded

2006

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue hit $3.58 billion, up 34%, with GMV reaching $116 billion.
  • AI-driven traffic and orders tripled year over year in Q2 2026, expanding merchant acquisition.
  • Free cash flow reached $654 million at an 18% margin, funding growth without dilution.

What critics are saying

  • Shopify cut partnerships and operations staff in 2026, signaling churn inside growth priorities.
  • Shopline settled Shopify's copyright suit on July 1, 2026, proving fast-copy competition remains active.
  • Amazon, TikTok, and Google control demand surfaces; AI agents can bypass Shopify storefronts by 2027.

What makes Shopify unique

  • Shopify Catalog holds 1 billion products, powering AI search with 2x conversion on August 5, 2026.
  • Shopify Payments handled 68% of Q2 2026 GMV, embedding checkout and switching costs deeply.
  • Sidekick created 36,000 custom apps in Q2 2026, merging merchant AI with storefront operations.

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Today in Business
Aug 20th, 2026
TeemDrop advances AI Dropshipping technology for global E-Commerce Sellers.

TeemDrop advances AI Dropshipping technology for global E-Commerce Sellers. TeemDrop combines AI product sourcing, supplier coordination and automated fulfillment to help global e-commerce sellers simplify dropshipping operations. STAFFORD, ST, UNITED KINGDOM, August 20, 2026 /EINPresswire.com/ - TeemDrop, an AI-powered dropshipping and e-commerce fulfillment platform, is advancing its technology to help global online sellers simplify product sourcing, supplier coordination, store management and international order fulfillment through a more connected dropshipping workflow. As e-commerce entrepreneurs face increasing competition and growing operational complexity, sellers need more than product catalogs and individual supplier relationships. They need efficient ways to identify promising products, work with reliable suppliers, manage online stores and fulfill customer orders across international markets. TeemDrop addresses these challenges by bringing AI-assisted product sourcing, supplier coordination, e-commerce integrations and fulfillment services together within one platform. AI Dropshipping Platform for Modern E-Commerce Sellers TeemDrop is designed for entrepreneurs and established e-commerce businesses looking to streamline the day-to-day operations of running a dropshipping business. Its AI dropshipping platform combines product research, sourcing and fulfillment capabilities to reduce the need for multiple disconnected tools and supplier networks. The platform's AI-assisted product sourcing technology is supported by an AI product sourcing engine that helps sellers evaluate potential products and identify sourcing opportunities based on market trends, product requirements and supplier information. By connecting product research with sourcing and fulfillment workflows, TeemDrop aims to help merchants move more efficiently from product discovery to store listing and customer delivery. For sellers building an AI dropshipping store, the platform also provides tools for connecting products with supported e-commerce channels and managing orders through a centralized workflow. Custom Sourcing and Supplier Coordination Finding suitable suppliers can be a significant challenge for dropshipping businesses, particularly when sellers need products that are not available through standard catalogs. TeemDrop supports custom sourcing requests, allowing merchants to submit product links, images or specific requirements and work with sourcing specialists to identify suitable products and suppliers. Sourcing requests can include products from major marketplaces and supplier sources such as AliExpress, 1688 and Taobao. This approach gives sellers access to custom dropshipping suppliers while providing a more structured process for product sourcing, supplier communication and procurement. Connecting Stores With Fulfillment Product sourcing is only one part of operating a successful online store. Once customers place orders, merchants also need reliable systems for order processing, supplier coordination, shipment tracking and delivery. TeemDrop integrates with major e-commerce platforms, including Shopify and WooCommerce, while also supporting other major sales channels such as eBay and Wix. Sellers can connect their stores, import products and synchronize orders with TeemDrop to manage key dropshipping workflows from one centralized platform. The platform's automated fulfillment capabilities are designed to reduce repetitive operational tasks by connecting sourcing, order processing and shipment management. With automated dropshipping fulfillment, merchants can streamline order processing and shipment coordination while maintaining greater visibility into their fulfillment workflows. TeemDrop local fulfillment services are also available in supported markets, allowing sellers to position selected inventory closer to customers when appropriate and support faster local order fulfillment. Global Fulfillment for Cross-Border E-Commerce Cross-border e-commerce sellers increasingly need fulfillment infrastructure capable of supporting customers across multiple regions. According to TeemDrop, its fulfillment network supports shipping to more than 200 countries and territories. The company's infrastructure includes sourcing support, quality control, inventory coordination, warehousing and international shipping services designed to support online merchants operating across global markets. For sellers looking to develop a longer-term e-commerce brand, TeemDrop also supports branded dropshipping initiatives, including custom packaging and private-label-oriented services. These capabilities can help merchants move from testing individual products toward creating a more differentiated customer experience. Making Dropshipping More Accessible TeemDrop is also focused on lowering the barriers to starting a dropshipping business. Sellers can access several core platform functions without a monthly platform fee, including product browsing, account registration, product listing and store connection. Product, shipping, sourcing, customization and other operational services may involve applicable fees. This approach provides a practical entry point for entrepreneurs evaluating dropshipping free from recurring platform subscription costs, while allowing businesses to pay for operational services as they use them. TeemDrop's educational resources also cover product research, store building, supplier and fulfillment management, marketing and e-commerce growth, supporting both new entrepreneurs and experienced sellers. Building a More Connected Dropshipping Ecosystem The dropshipping industry continues to evolve from a simple product-reselling model toward a more technology-driven approach involving data, automation, supplier management and fulfillment infrastructure. TeemDrop's strategy is to connect these functions within one technology ecosystem so merchants can spend less time managing fragmented operational workflows and more time improving their stores, acquiring customers and building sustainable e-commerce brands. "AI can make dropshipping more efficient when it is connected to the operational systems that sellers actually depend on," said a TeemDrop representative. "Our goal is to connect intelligent product sourcing with supplier management and fulfillment so merchants can build e-commerce businesses with a more streamlined and scalable operating model." TeemDrop continues to develop its AI and e-commerce technology while expanding its sourcing, warehousing, logistics and fulfillment capabilities to support sellers across different markets and stages of business growth. About TeemDrop TeemDrop is an AI-powered dropshipping and e-commerce fulfillment platform serving online sellers worldwide. The platform combines AI-assisted product sourcing, supplier coordination, e-commerce integrations, automated order fulfillment, global shipping and local fulfillment services to help merchants manage key stages of the dropshipping workflow from a centralized platform. TeemDrop supports sellers using e-commerce channels including Shopify, WooCommerce, eBay and Wix, while providing sourcing, fulfillment, logistics, quality control, branded dropshipping and educational resources for businesses at different stages of growth. TeemDrop AI Dropshipping Platform: Product Sourcing and Fulfillment Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Today in Business do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

Flatline Agency
Aug 19th, 2026
What the access layer actually controls.

What the access layer actually controls. Here is the layer that decides outcomes, with the specific thing each mechanism governs. The consequential row is the second one. Policy and behaviour diverge constantly: a robots.txt that permits an AI crawler means nothing if the security layer in front of it returns a denial to the same request. Teams discover this while trying to audit their own site, when a large crawl of a Shopify store stalls on rate-limit responses that read as a content problem in a report and are actually a security-layer problem. Since Shopify added support for signed crawler requests through Web Bot Auth, that signature is what separates a complete audit from a partial one, and its walkthrough of Screaming Frog on Shopify covers that configuration in practice. The pattern worth internalising: your stated policy lives in one system, your actual behaviour lives in another, and nobody owns the job of keeping them in agreement. The decision nobody writes down. Underneath the technical work sits a policy question that is usually resolved by default rather than by decision: which automated visitors are welcome, and why. The question is harder than it looks because two different activities travel under one label. Crawling for training corpora and crawling to retrieve an answer for a user asking about your category right now are separate things with separate consequences, and they are not always distinguishable by user agent. Restricting the first can restrict the second. For a commerce catalog, that trade is asymmetric in an uncomfortable direction: the content being protected is product information you publish specifically so people can find it. Three positions are defensible, and a store should hold one of them deliberately. Permit broadly, on the reasoning that product data exists to be discovered and that presence in generated answers is worth more than control over how a model learned about your catalog. Permit selectively, allowing retrieval-oriented crawlers while restricting those associated primarily with training corpora, accepting that the distinction is imperfect and needs review as crawler documentation changes. Or restrict broadly, which is a coherent position for brands whose editorial content is the product, and an expensive one for a store whose catalog is. What matters more than the choice is that it exists as a written decision with a named owner. A firewall rule added during an incident is not a policy, and it will outlive everyone's memory of why it was added. What to check this week. Five checks, none of which need a budget. * Fetch your own pages as an AI crawler. Request a product page and a category page while presenting the user agents of the major AI crawlers. Record the status code and whether the response contains your full HTML. A denial or an empty body is your answer. * Compare stated policy against observed behaviour. Read your robots.txt, then read your CDN and WAF rules. Note every place they disagree, since the infrastructure wins. * Look for rate limiting on scale. Run a crawl large enough to matter and watch for responses that appear partway through rather than at the start. Partial crawls produce partial audits and confident wrong conclusions. * Check whether your platform supports signed crawler requests, and whether the tools you use for audits are configured to sign. This is the difference between auditing your store and auditing the part of your store your firewall felt like serving that day. * Write the policy down. One page: which crawlers are permitted, which are restricted, the reasoning, and who approves changes. Date it. Run these in order. The first check ends the exercise for a surprising share of stores, because the answer arrives immediately and the work becomes a single infrastructure ticket. Revised expectations. Ship llms.txt if you want to, with accurate expectations attached: it is inexpensive, it may serve agentic browsers and developer tooling, and no major AI search product has committed to reading it. Publish it, keep it accurate, and give it no place in a visibility plan. Documentation-heavy sites and API products have a stronger case than any catalog does. Spend the attention instead on whether AI crawlers receive your pages, whether your infrastructure agrees with your stated policy, and whether the block-or-allow question has an owner. Those three determine whether anything else in an AI search programme can produce a result, and they are boring enough that they tend to stay unexamined for years. In AI consultancy work the access layer is where the first genuine finding usually appears, well before any content question is reached. Frequently asked questions. Does llms.txt help eCommerce sites appear in AI search? There is no documented evidence that it does. Google states that no special machine-readable files are needed for its AI features, and independent analysis of adoption at scale found no citation effect, with most published files never fetched. The systems demonstrably reading llms.txt today are coding assistants and agent tooling rather than consumer AI search products. Should I block AI crawlers to protect my content? That is a policy decision rather than a technical one, and for a commerce catalog the trade is asymmetric. Restricting crawlers can also restrict retrieval for shoppers asking about your category, because training and retrieval activity are not cleanly separable by user agent. Whatever you choose, record it as a written decision with an owner rather than leaving it to a firewall rule. Why does my robots.txt say one thing and my logs show another? Because robots.txt states policy while your CDN or web application firewall decides whether a request is served. Security layers frequently deny or rate-limit automated traffic independently of what robots.txt permits. Read both, and treat the infrastructure behaviour as the real policy until it is reconciled. What is Web Bot Auth and do I need it? It is a mechanism for automated requests to prove which agent they come from, rather than being judged by a user-agent string that anything can claim. On platforms that support it, signed requests are treated differently from unsigned ones, which matters both for crawlers reaching your store and for your own audit tooling completing a full crawl. Key takeaways. * llms.txt receives the most attention and carries the least consequence for a commerce catalog. Google states no special files are needed for its AI features, and adoption analysis at scale found the file behaving as noise rather than signal for citation. * The consequential layer is infrastructure. A robots.txt that permits AI crawlers means nothing when a CDN or firewall denies the same request, and that divergence is the normal state rather than the exception. * Blocking decisions are policy, not engineering. Training and retrieval crawling are not cleanly separable, so restricting one can remove a store from answers shoppers are asking for right now. * Five checks settle the question this week, starting with fetching your own pages as an AI crawler. For many stores that first check ends the exercise and turns it into one infrastructure ticket. The access layer rarely appears on a content calendar because it produces no deliverable anyone can show. It is also the only layer where a single unexamined rule can make every other investment in AI visibility unreadable.

Yahoo Finance
Aug 14th, 2026
Shopify beats Q2 estimates with $3.58B revenue as AI tools drive merchant retention

Shopify exceeded Wall Street expectations in its second quarter, reporting revenue of $3.58 billion against estimates of $3.46 billion, marking 33.7% year-on-year growth. Adjusted earnings per share came in at $0.42, beating the $0.40 estimate. Management credited the performance to broad-based growth across merchant sizes and geographies, plus increasing adoption of AI-powered tools like Sidekick and the Catalog API. President Harley Finkelstein noted that AI searches powered by Catalog converted at twice the rate of those using scraped data. During the earnings call, analysts focused on AI monetisation, enterprise client onboarding, and the platform's addressable market. Finkelstein emphasised that agentic transactions carry the same economics as online store transactions, and stated there is "no upper bound in terms of GMV" for the platform's potential.

Yahoo Finance
Aug 12th, 2026
Shopify soars 17% as AI fuels business formation, not displacement

Shopify reported strong second-quarter results, with revenue rising 33.6% year-over-year to $3.58 billion and net income reaching $1.50 billion. The e-commerce platform's gross merchandise volume increased 32% to $115.6 billion. The company's shares surged 17% following the earnings announcement. Jim Cramer highlighted on CNBC's Mad Money that Shopify benefits from AI-driven business formation rather than facing displacement threats. The platform serves small and medium-sized businesses that use AI tools to launch online stores faster. Monthly recurring revenue grew to $221 million from $185 million year-over-year. Operating income reached $488 million, up from $291 million previously, whilst free cash flow hit $654 million with an 18% margin.

PR Newswire
Aug 12th, 2026
Veho integrates real-time tracking with Shopify as recognised partner

Veho has announced a new integration with Shopify that enables real-time delivery tracking directly within the Shopify platform. The integration, which makes Veho a recognised Shopify Tracking Partner, automatically feeds tracking events into Shopify as packages move through each delivery stage. Previously, merchants had to track shipments separately, and customers were directed to standalone tracking links outside the Shopify storefront. The new system allows merchants to view complete order information in one place whilst shoppers receive delivery updates without leaving the Shop app. Veho, which serves brands including Macy's, Sephora, and Lululemon, reports a 99% on-time delivery rate and a 4.9 out of 5 customer satisfaction score. The company was named to Fast Company's list of the World's Most Innovative Companies in 2026.