Quality Technician 3

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

This detail-oriented, results-driven individual will play a key strategic role within the Quality Assurance and Control department as part of the tekmar quality team. The successful candidate will be instrumental in driving continuous improvement and ensuring compliance with internal standards and customer requirements.

Key responsibilities include systematic identification, analysis, and resolution of quality issues, with a strong focus on reducing nonconformance reports (NCRs) and minimizing customer claims and RMAs. The role also involves facilitating the creation and maintenance of quality documentation, as well as supporting production teams in maintaining the highest quality standards.

This position has no direct reports.

This position reports to the Quality Manager. This role is onsite and is based in Vernon, BC Canada.

Primary Job Duties and Responsibilities

• Analyze and identify trends in product nonconformance (NCRs and RMAs) to drive root cause investigations and implement effective corrective actions, ensuring comprehensive 8D documentation.
• Collaborate with Quality and Manufacturing Engineering teams to review and revise New Product Development (NPD) processes, ensuring that established quality standards are consistently upheld throughout. – APQP realization (DFM, FMEA), internal and external Product Part Approval Process (PPAP) and First Article Inspection (FAI).
• Participate in Material Review Board activities to ensure accurate NCR and SCRAP data collection and to drive actions to reduce waste and improve operational costs-efficiency.
• Prepare and present together with the Quality Manager, reports for supplier quality performance, production quality performance, and customer quality data and metrics.
• Support to Production and Mfg. Engineering on developing and maintaining needed Quality Acceptance Criteria Standards and facilitate training to the Operations team.
• Working and communicating with cross-functional teams such as Engineering, Planning, Operations, and other manufacturing functions.
• Review and action the Return Material Authorization (RMA) records in IFS on a daily basis in addition to initiating any communications with customers to manage product returns for analysis.
• Initiate corrective actions requests to suppliers (SCAR) as needed when nonconformance material is identified in Receiving or Production, ensuring successful closing of nonconformances with the proper documentation.
• Conduct process, product, and system internal audits as per annual internal audit program.
• Develop, and collaborate in creating & updating, quality documentation such as SOPs, work instructions, control plans, etc., to ensure the proper release and training of revised documentation.
• Supporting Material Inspections and dispositions.
• Support and assist with the implementation of the continuous improvement activities.
• Assume responsibility for other projects and duties as assigned the Quality Manager or Company management.
• Responsibility directly tied to Watts Value Integrity, Accountability, Continuous Improvement &  Transparency.
• This position has no travel requirements

Required Qualifications

• Electronic Engineering Technical Diploma, or
• Industrial or Mechanical Engineering Technical Diploma
• 3+ years of electronic / quality control experience. [insert required licenses, as applicable]
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks, including a reference and national criminal record as a condition of employment.

Preferred Qualifications

• Analytical and Critical thinking.
• Problem-solving methodologies.
• Statistical Analysis.
• Quality Standards.
• Self-starter/driven behavior.
• Collaborate and have a sense of teamwork and adaptability.
• Communicate effectively to supervisors and peers. Initiate positive change with creative thinking.
• Drive for results. Support On-Time Delivery with high quality work.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Vernon, BC  location (Monday – Friday). Your scheduled work hours will be communicated to you by your manager.

Physical Requirements:

 Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range:

The expected salary range for this position is $29-$32 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time.

#LI Onsite

Watts in it for You:

• Competitive compensation based on your skills, qualifications and experience

• Comprehensive medical and dental coverage, and registered retirement savings plans (RRSPs)

• Continued professional development opportunities and educational reimbursement

• Additional perks such as fitness reimbursements and employee discount programs

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to integrity in everything we do and represent. In compliance with applicable provincial laws, if you believe this job posting may be fraudulent, please contact us at [email protected].

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, or local law. Consistent with the obligations of all applicable law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.