Risk and Safety Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional responsibilities may be assigned as needed:

• Direct OSHA and corporate safety compliance programs, including HAZCOM, Bloodborne Pathogens, Lock-Out/Tag-Out, PPE, fire safety, and equipment training
• Ensure corporate risk guidelines are adopted and implemented in the property's written safety program
• Lead the Safety Committee and develop materials for monthly meetings
• Coordinate with HR to assign return-to-work duties aligned with medical restrictions for workers’ compensation claims; report status changes to claims adjuster
• Facilitate investigation of guest incidents resulting in alleged injury, including generating incident reports and ensuring all relevant documentation and surveillance footage is preserved upon notice of an incident or a potential claim.
• Open workers’ compensation and general liability claims with third-party adjuster when appropriate and regularly monitor claims to ensure adequate reserve setting and facilitate resolution.
• Open claims/advise third-party adjuster when the property is served with general liability lawsuits and ensure defense counsel is assigned to represent the property’s interests in the litigation.
• Collaborate with claims adjusters, defense counsel and Corporate Legal on day-to-day management of and claims-handling strategy for workers’ compensation and general liability claims to recommend settlements and facilitate claim resolution in the property’s best interest.
• Collaborate with property/corporate Finance teams, claims adjusters and Corporate Legal to ensure adequate reserving for general liability and workers’ compensation claims; review reserves for open property claims on at least a quarterly basis.
• Manage property claim investigations, legal coordination, and litigation support for workers’ compensation and general liability claims; participate in quarterly claims reviews and update internal litigation tracking system on at least a quarterly basis for the property’s general liability litigation.
• Provide defense counsel and third-party adjuster with requested information needed from the property to investigate and evaluate worker’s compensation and general liability claims.
• Serve as liaison with legal teams and other properties; attend depositions, settlement conferences, mediations and trials as needed
• Maintain accurate records for general liability, workers' compensation, and OSHA compliance
• Manage certificates of insurance for contractors, vendors, and property assets including vehicles and special events
• Ensure property compliance with insurance program contractual obligations
• Verify contractor safety compliance and insurance documentation, including waivers and additional insured language
• Maintain up-to-date physical demands and job hazard analyses
• Conduct in-house property inspections and weekly safety walks; set and track departmental accident reduction goals
• Lead coordination of Infrared Electrical and Property Engineering inspections; ensure timely response to findings
• Oversee EHS (Environmental, Health & Safety) programs and contractor safety management
• Manage AED program, including inspections, maintenance, and CPR/AED training compliance
• Maintain and track compliance for all Greenlight risk/safety training
• Ensure regulatory compliance within area of responsibility and report potential issues to Executive Management/GM
• Maintain strict confidentiality in all departmental and company matters

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

• Must be at least 21 years of age
• Bachelor’s degree in a related field from a four-year college or university, or equivalent combination of education and experience
• 3–5 years of experience in risk/safety management; minimum 6 years of progressive responsibility in risk management, including claims resolution
• Minimum 2 years of supervisory experience preferred
• Strong working knowledge of risk management disciplines, including OSHA compliance, safety protocols, and training practices
• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Ability to read, analyze, and interpret business publications, professional journals, technical procedures, and government regulations
• Skilled in writing reports, business correspondence, and procedure manuals
• Capable of effectively presenting information and responding to questions from managers, clients, customers, and the public
• Strong math skills, including ability to compute rates, ratios, percentages, and interpret bar graphs
• Excellent organizational and communication skills, both oral and written
• Strong interpersonal skills with the ability to resolve conflicts diplomatically and tactfully

SUPERVISORY RESPONSIBILITIES

• None

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members

REASONING ABILITY

• Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
• Strong problem-solving skills in standardized situations involving multiple variables
• Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
• Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
• Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
• Must be able to prioritize tasks and manage time effectively during peak business hours
• Ability to interpret and follow company policies, procedures, and regulatory guidelines
• Maintains professionalism and discretion when handling sensitive or confidential information

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
• Valid Nevada OSHA 30 Certification

PHYSICAL DEMANDS

• Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects
• Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment
• Visual acuity required, including close vision, color differentiation, and peripheral awareness
• Ability to lift and move:
  • Up to 10 lbs regularly
  • Up to 30 lbs frequently
  • Up to 50 lbs occasionally (with assistance or equipment as needed)
• Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces
• May be required to navigate stairs, ramps, and uneven surfaces
• Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting

WORK ENVIRONMENT

• May be exposed to secondhand tobacco smoke
• Fast-paced, high-energy atmosphere requiring excellent multitasking and communication skills
• Frequent interaction with guests and team members in a dynamic customer service setting
• May involve standing, walking, or moving for extended periods during shifts
• Must be comfortable working in areas with varying noise levels, lighting, and temperature conditions
• Flexibility required to work nights, weekends, holidays, and overtime based on business needs
• Compliance with uniform and grooming standards is required
• Must adhere to all company policies, procedures, and regulatory guidelines
• Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer