IT Support Administrator - Contractor

Xscape Photonics develops custom photonic platform solutions designed for ultra-high bandwidth connections inside data centers to power AI systems. The company's proprietary ChromX platform targets scaling of AI computing performance in an environmentally sustainable manner and is optimized for power, cost, scale and reliability. To learn more, follow us on LinkedIn or visit www.xscapephotonics.com.

As Xscape Photonics scales its photonic technology from innovation to volume production, we are looking for a IT Support Administrator to help maintain our IT infrastructure, endpoint environment, and engineering operations. In this role, you will provide end-to-end support ranging from Tier 1–3 user troubleshooting and Infrastructure and Systems Management.

This position will require candidate in the office 5 days a week on a part-time basis

This is a contractor role.

IT Support Administrator

User & Endpoint Support

• Provide Tier 1–3 IT support for employees across engineering, operations, and administrative teams
• Manage employee onboarding and offboarding, user accounts, and access controls
• Support laptops, workstations, and lab-connected systems
• Administer Active Directory, Okta, and Google Workspace
• Manage endpoint protection, EDR, and backup services using Acronis Cyber Protect

Infrastructure & Systems Management

• Deploy, configure, maintain, and troubleshoot on-premises servers
• Administer Windows, Linux, and macOS environments
• Manage virtualization platforms, including Hyper-V and Proxmox
• Maintain network infrastructure, including VPNs, Wi-Fi, SonicWall firewalls, and Ubiquiti networking equipment
• Administer and maintain TrueNAS storage systems