Implementation Specialist
Posted on 3/19/2024
PayActiv

201-500 employees

Provides early access to earned wages for employees
Company Overview
Payactiv stands out as a leader in the financial services industry by providing a unique solution to the common problem of financial stress among employees, particularly those in lower-income brackets. Their technology, built on years of experience in payment technologies, allows employees to access their earned-but-unpaid wages in a timely manner, a service that has been implemented by businesses nationwide, including Walmart. This focus on improving employee financial health and resilience, coupled with their commitment to social responsibility, creates a supportive and empowering work culture.
Financial Services
Consumer Goods
Data & Analytics

Company Stage

Series C

Total Funding

$135.2M

Founded

2012

Headquarters

San Jose, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

22%
Locations
Milpitas, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
Salesforce
Excel/Numbers/Sheets
CategoriesNew
Sales & Account Management
Customer Success Management
Requirements
  • Minimum two years of relevant experience
  • Extremely organized
  • High energy, self-motivated, and has a positive outlook on situations
  • Project Management experience, including the use of project plans and issue logs
  • Time management and organizational skills
  • Strong verbal and written communication skills
  • Strong organizational skills while managing multiple tasks or projects
  • Software troubleshooting experience
  • Ability to work as part of a cross-functional team
  • Detailed-Oriented and consistently delivers high-quality results
  • Intermediate problem-solving and conflict-resolution skills
  • Excellent experience with Microsoft Office (Proficient in Excel)
  • Salesforce experience preferred
  • Proficient with MAC and Windows
Responsibilities
  • Exhibit ownership of onboarding experience and client satisfaction
  • Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
  • Ownership of internal communication and status updates
  • Diligent awareness of risks in our processes in a timely manner
  • Ownership, escalation, and resolution of risk issues when they occur in a timely manner
  • Proactively anticipates client(s) needs and assesses risk
  • Maintain up-to-date records of all assigned accounts (Salesforce)
  • Perform onboarding and follow-up calls with employers, at least once a week
  • Assist in sales calls (if requested), to explain the activation and onboarding process
  • Communicate requirements to the engineering team
  • Work in sync with the account management team