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Full-Time

Account Manager

Confirmed live in the last 24 hours

Roofr

Roofr

51-200 employees

Sales platform for roofing contractors

Industrial & Manufacturing
Enterprise Software

Compensation Overview

$65k - $75kAnnually

+ Performance Variable

Junior

Remote in Canada

Category
Customer Success Management
Sales & Account Management
Requirements
  • 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment.
  • Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows.
  • Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams.
  • A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies.
  • Strong understanding of key metrics, such as MRR, churn, retention, and NPS.
  • Excellent communication skills and a customer-centric mindset.
Responsibilities
  • Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr.
  • Act as the primary point of contact for customers, proactively identifying pain points and positioning Roofr’s solutions to address their needs.
  • Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions.
  • Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR).
  • Proactively address churn risks to ensure high retention and customer satisfaction.
  • Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience.
  • Work closely with the Implementation team to ensure smooth account set-up and ongoing account health.
  • Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).

Roofr provides a sales platform designed specifically for roofing contractors, helping them improve their sales processes. The platform offers several key products, including roof measurement reports that deliver accurate data within 24 hours, estimation tools that allow users to create quotes quickly, and professional proposal generation that simplifies client approvals. Roofr also includes a roofing calculator for lead generation and offers resources like blogs and tutorials to support users. Unlike competitors, Roofr focuses on the unique needs of roofing businesses, providing tailored solutions that save time and enhance professionalism. The goal of Roofr is to streamline operations for roofers, making their sales process faster and more efficient.

Company Stage

Series A

Total Funding

$44.8M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

7%

1 year growth

24%

2 year growth

114%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $23.5M Series A+ funding round led by prominent investors like Vertical Venture Partners and ABC Supply Co. indicates strong financial backing and growth potential.
  • Partnerships with companies like CompanyCam and PowerPay enhance Roofr's platform capabilities, making it more attractive to roofing contractors.
  • Roofr's continuous innovation, such as integrating new features like payments and lead acquisition, demonstrates its commitment to evolving and meeting market demands.

What critics are saying

  • The niche focus on roofing contractors may limit Roofr's market size compared to broader construction tech platforms.
  • Dependence on external data sources like drone and satellite imagery could pose challenges if there are disruptions or inaccuracies in these services.

What makes Roofr unique

  • Roofr's focus on the roofing industry allows it to tailor its platform specifically to the unique needs of roofing contractors, unlike broader construction tech solutions.
  • The integration of drone, satellite, and blueprint imagery for roof measurements provides a high level of accuracy and flexibility, setting Roofr apart from competitors.
  • Roofr's comprehensive suite of tools, including estimation, professional proposals, and lead generation, offers an all-in-one solution that simplifies the sales process for roofers.

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Benefits

Medical, dental & vision insurance

Remote first with support for autonomous work

1 Friday off per month

Company wide paid shutdown between Christmas and New Years

Flexible and unlimited time off

12 annual holidays

Learning & development opportunities

Monthly co-working space reimbursement

Home office setup & reimbursement

2 retreats per year and great team building activities