Full-timeDubai - United Arab EmiratesNo salary listedIn-person
About the Job
Requirements
A college degree in Hospitality is required.
At least three years of experience in luxury hotels is required.
Relevant experience in Groups & Events management is required.
Strong leadership and analytical skills are required.
Ability to adapt quickly to a constantly changing market while supporting positive revenue outcomes is required.
A proactive approach to achieving Event and Group revenue goals is required.
An analytical approach to problem solving and demonstrated ability to think outside the box are required.
Strong computer skills, including Microsoft Excel, PowerPoint, and Word, are required.
Knowledge of Micros Fidelio Opera and Sales & Catering is required.
Responsibilities
Assist the concentrated sales efforts of the Groups and Events Sales Team and provide assistance to other professional sales team members when requested.
Assist the Director of Groups and Events in managing the department, especially in the Director's absence.
Attend meetings and client events in place of or alongside the Director of Groups and Events when required.
Direct the receipt, qualification, and coordination of event and group requests, including leads and RFPs, as defined by the direct supervisor.
Handle requests according to relevant standards within a maximum of five business hours of receipt.
Apply the Kempinski MICE standard operating procedures from group enquiry through contracting.
Ensure the effective utilization of meeting and conference rooms.
Conduct site inspections with potential MICE clients in coordination with the Field Sales department.
Realize upsell opportunities to meet and exceed Group and Event budget goals.
Input, supervise, and maintain requests in the Opera Sales & Catering system according to data input standards.
Create activities to ensure ongoing maintenance of bookings.
Generate proposals and contracts.
Follow up on sent proposals within 24 hours (one working day) to confirm receipt and clarify questions or issues.
Handle enquiries through conversion to definite bookings, including negotiation, contracting, and site inspection, before handing them over to the Event Manager or Groups & Events Coordinator.
Ensure converted business is handed over to the Event Manager or Groups & Events Coordinator with all relevant information.
Introduce the Event Manager or Groups & Events Coordinator to the client.
Conduct exit interviews with important customers after their events to solicit future business.
Cross-sell to other hotels within the Kempinski Group and GHA.
Conduct regular competitor checks.
Review monthly results and forecasts, then recommend and execute activities to increase the hotel's market share and maximize revenue.
Maintain LOS/CAN and UNC business.
Perform further administrative tasks and other duties as assigned by management.
Perform additional duties as assigned according to business and hotel needs.
Desired Qualifications
Previous experience in Groups & Events management, Reservations, or Sales is preferred.
Responsibility for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested.
Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events.
Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events.
Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.
Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting.
Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.
Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
Realize up sell possibilities to meet and surpass Group & Event budget goals.
Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
Create activities to ensure ongoing maintenance of bookings.
Generate proper proposals and contracts.
Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups & Events Coordinator).
Ensure a proper handover of the converted business to the Event Manager / Groups & Events Coordinator with all relevant information forwarded.
Introduce the Event Manager / Groups & Events Coordinator to the client.
Conduct Exit Interviews with important customer after their event – asking for future business.
Cross-sell to other hotels within the Kempinski Group (and GHA).
Regular competition checks.
Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
Properly maintain LOS/CAN and UNC business.
Further administrative tasks and other possible assigned duties.
Perform any other duties as assigned to them by management.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
College Degree in Hospitality required.
Previous experience of at least three (3) years in luxury hotels is required. Previous experience in Groups & Events management, Reservations or Sales preferred.
Relevant experience in Groups & Events management. Strong leadership and analytical skills
Ability to quickly adapt to a constantly changing market with a revenue positive effect
Be proactive in achieving Event & Group revenue goals
Analytical approach to problem solving and demonstrated ability to “think outside of the box”
Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)