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Datamark

BPO and contact center services provider

MIS Team Leader

Business IntelligenceConfirmed live in the last 24 hours
Full-timeThane, Maharashtra, India₹100k - ₹300k

About the Job

Requirements

  • Strong knowledge of Microsoft Excel, including VLOOKUP, HLOOKUP, Pivot Tables, XLOOKUP, IF formulas, conditional formatting, charts, and macros.
  • Good understanding of MIS reporting and data analysis.
  • Proficiency in PowerPoint and the Microsoft Office Suite.
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and data accuracy.
  • Good communication and stakeholder management skills.
  • Graduate in any discipline.
  • Two to six years of experience in MIS reporting, data analysis, or reporting support.

Responsibilities

  • Prepare and maintain daily, weekly, and monthly MIS reports.
  • Generate operational, recruitment, attendance, productivity, and performance reports as required.
  • Collect, validate, and analyze data from multiple sources.
  • Create and maintain dashboards using Excel and reporting tools.
  • Monitor data accuracy and ensure timely reporting.
  • Prepare trend analysis and performance tracking reports.
  • Support management with ad hoc reports and data requests.
  • Coordinate with various departments to gather and consolidate information.
  • Identify process improvement opportunities through data analysis.
  • Maintain records and databases with high levels of accuracy.
  • Automate repetitive reporting processes wherever possible.

Desired Qualifications

  • Knowledge of Power BI or Tableau.
  • Experience in a BPO, shared services, recruitment, or operations environment.
  • Certification in Advanced Excel, MIS, Data Analytics, or Power BI.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
El Paso, TX
Founded
Not listed

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